Job Description

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

What you do matters. And who you do it for matters even more. If you're looking for more meaningful impact, you should take a serious look at our growing organization. Since our founding in the mid-90's, Peoples Health has brought innovation and compassion to Medicare patients throughout Louisiana. Now, part of the UnitedHealth Group family of companies, our team consists of over 900 people who are experienced in all aspects of care delivery, health maintenance and administrative support. It's our goal to help guide over 60,000 Medicare recipients across the broad spectrum of health and dental services. We're committed to the highest purpose; improving lives. And that makes us the singular place to do your life's best work.SM

Position in this function is responsible for the oversight and coordination of all activities in the Primary Care Plus (PCP) Clinic. Develop, implement and monitor systems, procedures and processes required of a recognized Patient Centered Medical Home. Provides leadership and management skills to enable the clinic to meet its goals and objectives within a profitable, efficient, safe and effective working environment.

The Clinic Manager performs a wide variety of duties and responsibilities as well as project assignments and is responsible for the day-to-day operations of the clinic. Will apply knowledge of concepts, practices and procedures related to clinic and revenue cycle management to serve the needs of the clinic. Serves as the liaison between the clinic and corporate staff and functions including, but not limited to, policy/procedure implementation, accounts payable, accounts receivable, and compliance.

Primary Responsibilities:

• Provide administrative supervision of clinical staff, medical records, reception, and other clinic staff to ensure the effective implementation of patient services
• Ensure that the environment of care meets or exceeds all federal, state and accreditation standards and that a safe environment is maintained for staff, patients and visitors
• Ensure that all equipment is in good working order and that supplies are maintained at efficient levels. Recommend needed additions/deletions
• Assist in developing, implementing and keeping current operational policies and procedures for all clinic and revenue cycle processes
• Manage all staff training on clinic policies and procedures
• Works with Primary Care Plus Revenue Cycle Management staff to insure proper collection and reporting of all revenues, adjustments, expenses, bad debts and contractual allowances
• Manages patient volume to ensure maximum revenue performance
• Ensuring all clinic expenses are aligned with operating budget
• Reviews monthly financial statements with the Finance Department
• Assist in developing and reviewing reports from practice management systems
• Provide assistance, support, and consultation to assist staff in the full utilization of implemented clinical information and practice management systems
• Assist with the development of business plans, strategic marketing plans to achieve goals/objective to promote the growth and success of the clinic
• Be an ambassador for the clinic in building the image, foundation, culture and core values of a Patient-Centered Medical Home (PCMH) practice
• Attend meetings, seminars, workshops and conferences as needed to stay current in clinic operations and standards of care in the community
• Facilitate interactions between clinic staff and PCP Corporate office
• Provide oversight of all Quality Improvement activities
• Conducts and/or coordinates Patient Satisfaction survey results, reviews, assessments and other 'outcomes' activities to ensure quality of care for all clinical programs
• Maintain confidentiality in all matters
• Assist with all compliance and internal audit requirements
• Perform other duties as assigned

Management Responsibilities:

• Monitor both department and individual staff performance, providing ongoing feedback
• Maintain appropriate staffing levels required to meet departmental goals
• Interview candidates and makes hiring decisions as needed
• Identify opportunities for staff development and coordinates training as needed
• Ensure staff members meet all required licensing, compliance and continuing education requirements
• Complete timely and thorough evaluations of staff
• Function as a mentor to staff regarding career goals
• Proactively manage employee relations issues, utilizing a progressive corrective action plan including appropriate documentation
• Serve as a resource to other managers regarding issues that impact their departments
• Develop, manage and work within department budget
• Ensure compliance by maintaining knowledge of industry trends and legislation related to department
• Participates in the timely review and updating of departmental policies, procedures, training manuals and job descriptions as needed

Supervisory Responsibility:

• Supervises all clinic staff

Core Competencies

• Leadership - inspires and motivates others to perform well; leads by example
• Negotiation and Influential Ability - influences decisions in matters related to department to ensure corporate and departmental needs are satisfied
• Management skills - includes staff in planning, decision-making, facilitating and process improvement; makes self available to staff, provides regular feedback, and develops staff's skills - encouraging growth
• Analytical/problem solving skills - identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
• Judgment - displays willingness to make decisions, exhibits sound and accurate judgment and makes timely and appropriate decisions
• Planning/organizational skills - prioritizes and plans work activities, uses time efficiently and develops realistic action plans
• Oral/written communication skills - speaks and writes clearly and persuasively in positive or negative situations. Demonstrates group presentation skills when conducting meetings, leading a team or working with peers

Four Elements of Job and Most Important Recruitment Characteristics

• Industry-specific experience = 35%
• Functional/technical expertise = 25%
• Can manage and develop staff = 25%
• Ability to build relationships = 15%

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of clinic or medical office management experience
• Proficient in use of Microsoft Office programs

Preferred Qualification:

• Proficient in use of EHR software in the clinic setting

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.