Job Description

The Family Medicine office manager is under the supervision of the physicians and MANA administration. This position is responsible for developing and directing overall operations for the clinic including initiating and establishing strategy and direction for all departments. This position is also responsible for developing strategic plans to optimize resources to accomplish clinic objectives.

Responsibilities:

• Provide supervision of all personnel including hiring, firing, and disciplinary action for clinic staff
• Develop and administer policies and procedures; implement changes in a timely manner
• Provide monthly practice analysis reports to physicians and spreadsheets to accounting department for monthly financials
• Organize, coordinate, and attend meetings; prepare minutes
• Work closely with and ensure effective communications with central billing office regarding billing, collections, and insurance
• Oversee Value Based programs and work closely with the Clinical Care Coordinator
• Handle patient complaints and staff conflicts
• Approve clinical and business office supply orders and all accounts payable vouchers
• Assist with overflow phone calls and front desk, business office, and patient care duties as needed
• Oversee routine building maintenance and handle after-hours emergency calls (fire department/police department)

Qualifications:

• High school diploma or GED
• 3 years related experience and/or training
• 12 – 18 months related management experience and/or training

About MANA Medical Associates of Northwest Arkansas (MANA) is an independent, physician-owned healthcare organization offering family medicine, pediatrics, women’s health, and a wide range of specialty and advanced services. As a physician-owned practice, MANA prioritizes compassionate, high-quality patient care while maintaining a personal, patient-centered clinic environment. Our team works together to manage healthcare efficiently, support excellent patient outcomes, and provide comprehensive care. Our mission is to improve the quality of life by providing compassionate, comprehensive, quality healthcare.

Benefits We Offer:At MANA, you will receive more than just pay. We offer various benefits that matter most to you. MANA team members are eligible to receive benefits. Below are some of our various benefit offerings:

Comprehensive Benefits –

-Medical Insurance

-Vision Insurance

-Dental Insurance

-HSA or FSA options with medical insurance

-Voluntary Aflac Accident and Critical Illness

-Employer paid life, long-term & short-term disability benefits

-401(K) match and profit sharing

-Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment

-Corporate Discounts: MANA has partnerships with various local and nationwide retailers to provide discounts to you; Dell, ATT, Verizon, UARK Federal Credit Union, and many more!

- One-On-One Training and Development: At time of hire with MANA, you will go through detailed training to ensure you are equipped with what you need for success in our clinics

Medical Associates of Northwest Arkansas (MANA) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Responsibilities

• Provide supervision of all personnel including hiring, firing, and disciplinary action for clinic staff
• Develop and administer policies and procedures; implement changes in a timely manner
• Provide monthly practice analysis reports to physicians and spreadsheets to accounting department for monthly financials
• Organize, coordinate, and attend meetings; prepare minutes
• Work closely with and ensure effective communications with central billing office regarding billing, collections, and insurance
• Oversee Value Based programs and work closely with the Clinical Care Coordinator
• Handle patient complaints and staff conflicts
• Approve clinical and business office supply orders and all accounts payable vouchers
• Assist with overflow phone calls and front desk, business office, and patient care duties as needed
• Oversee routine building maintenance and handle after-hours emergency calls (fire department/police department)

Qualifications

• High school diploma or GED
• 3 years related experience and/or training
• 12 – 18 months related management experience and/or training