Job Description

Pay Range:$50.14 - $70.35
The Clinic Manager is a dynamic leader responsible for overseeing and optimizing all daily operations of the clinic to ensure high-quality patient care and operational excellence. This role manages staffing, facilities, and critical infrastructure while fostering seamless collaboration with departments such as patient access, laboratory, radiology, pharmacy, facilities, marketing, etc. The Clinic Manager partners with clinical leadership and grant managers on strategic projects and initiatives, driving operational efficiency, regulatory compliance, and alignment with organizational goals.

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

Leadership and Staff Management

• Leads administrative and clinical staff in planning, developing, and implementing efficient clinic operations, fostering a collaborative and high-performing team environment.
• Develops and implements policies and procedures to enhance staff performance and ensure compliance with organizational standards.
• Facilitates regular team meetings and huddles to promote engagement, alignment with strategic goals, and effective communication across all levels.
• Provides mentorship and professional development opportunities, identifying training needs and coordinating participation in organization-wide programs.

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Operational Oversight

• Oversees daily clinic operations, including schedule accuracy, capacity management compliance, and staffing levels, to meet patient access and visit volume targets in alignment with organizational guidelines and provider contractual obligations.
• Monitors and optimizes clinic schedules to ensure provider availability and adherence to approved templates, maintaining operational efficiency.
• Serves as the primary on-site contact for facility-related matters, managing emergencies, tours, and high-level communications in collaboration with the Director of Primary Care.

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Patient and Community Engagement

• Acts as a liaison between staff, leadership, and patients, incorporating feedback into clinic policies to enhance patient satisfaction and care quality.
• Oversees Patient Care Coordinators to ensure effective patient outreach, referral management, and compliance with primary care referral processes.

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Strategic and Financial Management

• Collaborates with the Medical Lead and Director of Primary Care to integrate clinical feedback into healthcare planning and strategic initiatives.
• Aligns clinic operations with SEARHC’s Strategic Plan, Key Performance Indicators, and regulatory standards (e.g., HRSA, DNV), leading quality improvement initiatives to address operational challenges.
• Assists in developing and managing the annual clinic budget, optimizing personnel and financial resources to deliver cost-effective healthcare services.

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Other Duties

• Performs additional responsibilities as assigned to support clinic and organizational objectives.

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Supervisory Responsibilities

• Provides direct supervision to Patient Care Coordinators and indirect oversight to clinical and administrative staff at the clinic to ensure alignment with operational and strategic goals.
• Conducts performance evaluations, fosters professional development, and ensures accountability for delivering high-quality patient care and operational efficiency.
• Responsible for managing clinic budgets for practices conducting between 4,000-20,000 E&M patient visits annually.

Additional Details:

Education, Certifications, and Licenses Required

• Bachelor’s degree in health care administration, public health, nursing, or similar field that provides the skills and knowledge base for clinic administration and organization.
• Master's Degree preferred.
• Certification through the Medical Group Management Association or similar organization is preferred.
• Manager Competency required within 3 months of hire and every three years

Experience Required

• A minimum of 5 years of experience in clinic management or other health care administration is required with a bachelor’s or 3 years with a Masters. This experience should include the supervision of professional staff and some financial management

Knowledge, Skills, and Abilities:

Knowledge of

• In-depth knowledge of clinic practice management including staffing and clinic organization, scheduling, and patient flow.
• Working knowledge of the revenue cycle, facilities, and other infrastructure areas impacting the clinic.
• Knowledge of quality and accreditation, CMS, HIPAA, DNV and/or other governing body regulations.
• Knowledge of liability and risk management principles.

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Skills in

• Administrative, supervisory, and organizational skills.
• Strong oral and written communication skills.
• Interpersonal skills including cultural sensitivity.
• Detailed knowledge of EHR and other software as it relates to job function

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Ability to

• Make informed decisions to solve complex problems, mitigate risks and ensure success of projects/operations
• Mediate and resolve conflicts.
• Recruit and retain qualified staff.

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Computer Skills:

• Proficient in Microsoft Office Products including Word, Excel, and PowerPoint

Other Qualifications:

Travel Required:

• Travel required between clinics. Potential to travel for training opportunities

Position Information:

Work Shift:Exempt

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!