Job Description

Clinic Front Desk - Orthopedic Foot & Ankle  FULL TIME: Monday - Friday 6:30-3:00 or 7:00-3:30
Department:  Clinic Support Staff  Location: Worthington, Dublin
Responsible To: Clinic Front Desk Manager


Responsible for all check in and check out functions of medical front desk on a rotating basis, answering phones, scheduling appointments, physician messages, scheduling testing, pre-certification and medical records management.
         
Position Responsibilities/Standards:

• General
  • Attend department, clinic or company meetings as required
  • Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns
  • Consistently work in a positive and cooperative manner with fellow staff members.
  • Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
  • Attend required annual in-service programs.
  • Demonstrate knowledge and understanding of all company policies and procedures. Adheres to established facility safety requirements and procedures to ensure a safe working environment. Identifies potentially unsafe situations and notifies supervisor.
• Specific Duties
  • Meet and greet patients promptly, in a professional and courteous manner.
  • Obtain patient information during office hours.
  • Provide patients with required paperwork – H&P, Financial Policy, Patient Information Sheet, FROI for Worker’s Compensation patients.
  • Obtain copies of patients insurance cards, MCO identification cards
  • Verify patient insurance coverage  is current and correct at each visit
  • Review patient label and chart contents for completeness and accuracy.
  • Accurately Scan insurance cards including front and back
  • Input patient information and register patient as needed.
  • Schedule appointments (new, follow-up, reschedule) per physician protocol.
  • Obtain referrals-check Carriers on line.
  • Schedule appointments to other specialists as needed.
  • Pre-certify & schedule outpatient testing, pre-certify physical therapy as needed
  • Collect co-pays, co-insurance and self pay amounts at time of service.
  • Answer phones within 3 rings (" Orthopedics Foot & Ankle this is _____, how may I help you?”)
  • Handle all calls in a professional manner and direct to the proper individual.
  • Check voicemail every hour
  • Run schedules, request charts, check in patients and print encounter forms.
  • Communication with physicians and clinical support staff.
  • All messages must be addressed before the end of the day.
  • All patient information will be entered into the system by the end of the day at a 90% or higher accuracy rate.
  • Make every effort to accommodate patient, according to physician protocol, when scheduling appointments.
  • Reconcile all charts to kept appointments and return at the end of day to appropriate charge entry staff
  • OFA Incoming Fax and BAKO distribution and scanning of documents into charts and Physician PAQs
  • Submit, Manage and Oversee Medical Records Requests through third party system up to 2 days a week
  • Run and resolve Eligibility and Benefits for OFA Worthington location schedule at 3, 2 and 1 day out from Patient’s appointment
  • Miscellaneous Administrative duties as needed by Patient Services Manager
• Additional Duties
  • Travel to other locations as necessary.
  • Confirm and/or reschedule appointments when needed.
  • Messages – physician, staff, Rx, off work/return to work/school notes as needed
  • Filing as needed – within 24 hours
  • Additional duties as assigned by the manager.

Education/Experience Required:

• Must have a high school diploma or equivalent.
• Must be friendly, courteous and have good communication skills when greeting patients.
• Previous experience working in a busy clinic or physician office is preferred.

Physical Requirements:

• Physical requirements for the position include the ability to frequently hear and communicate orally, see up close and at a distance, read and comprehend, stand, sit, walk, reach, handle, and/or feel objects. 
• Must be able to climb, pull, push and kneel. 
• Maximum unassisted lift = 25 lbs. 
• Average lift less than 10 lbs.