Job Description

CLINIC FRONT DESK - WILMINGTON Full-Time
Department:  Wilmington Support Staff Location: Wilmington and Miamisburg
Responsible To: Wilmington Director of Clinical Operations and Physicians

Responsible for all check in and check out functions of medical front desk on a rotating basis, answering phones, scheduling appointments, and medical records management.
         
Position Responsibilities/Standards:
General

• Attend department, clinic or company meetings as required
• Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns
• Consistently work in a positive and cooperative manner with fellow staff members.
• Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
• Demonstrate knowledge and understanding of all company policies and procedures. Adheres to established facility safety requirements and procedures to ensure a safe working environment. Identifies potentially unsafe situations and notifies supervisor.

Specific Duties

• Meet and greet patients promptly, in a professional and courteous manner.
• Obtain patient information during office hours.
• Provide patients with required paperwork – H&P, Financial Policy, Patient Information Sheet,
• Obtain copies of patients insurance cards, MCO identification cards
• Verify patient insurance coverage  is current and correct at each visit
• Review patient label and chart contents for completeness and accuracy.
• Accurately Scan insurance cards including front and back
• Input patient information and register patient as needed.
• Schedule appointments (new, follow-up, reschedule) per physician protocol.
• Obtain referrals-check Carriers on line.
• Schedule appointments to other specialists as needed.
• Collect co-pays, co-insurance and self pay amounts at time of service.
• Handle all calls in a professional manner and direct to the proper individual.
• Run schedules
• Communication with physicians and clinical support staff.
• All messages must be addressed before the end of the day.
• All patient information will be entered into the system by the end of the day.
• Make every effort to accommodate patient, according to physician protocol, when scheduling appointments.

Additional Duties

• Travel to other Beacon locations as necessary.
• Confirm and/or reschedule appointments when needed.
• Filing as needed.
• Additional duties as assigned by the manager.

Education/Experience Required:

• Must have a high school diploma or equivalent.
• Must be friendly, courteous and have good communication skills when greeting patients.
• Ability to multitask in a fast paced environment.
• Previous experience working in a busy clinic or physician office is preferred.

Physical Requirements:
Physical requirements for the position include the ability to frequently hear and communicate orally, see up close and at a distance, read and comprehend, stand, sit, walk, reach, handle, and/or feel objects. Must be able to climb, pull, push and kneel. Maximum unassisted lift = 25 lbs. Average lift le