Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join us deep in the heart of the world’s most celebrated wildlife reserves, where the Big Five – the lion, the leopard, the buffalo, the elephant and the rhinoceros – run free on the endless, untamed landscape. Perched on a series of elevated platforms and walkways, our Lodge sits next to an animal watering hole, where you can watch a family of elephants stop for their morning drink. Nestled in the heart of Central Serengeti amid wide-open plains, our Lodge is just a 45-minute drive from the Seronera Airstrip, accessible by connecting flights from three main airports within Tanzania. This beautiful lodge opened under the Four Seasons Hotels and Resorts family in December 2012, and has 77 rooms including 12 suites and 5 villas, 3 stunning Food and Beverage venues, our unique Discovery Centre offering an interactive experience where you can learn about the wildlife, history and people of the Serengeti, Kijana Kids Club, a spa with 6 free-standing treatment pavilions offering bespoke rituals and treatments that celebrate Africa’s magic and mystique, fitness center and a dedicated team bringing your magical wildlife safaris experiences to life.

BASIC PURPOSE

To ensure the safe, compliant, and efficient delivery of employee medical services while supporting People & Culture in employee wellbeing, medical administration, and employee relations coordination. The role is primarily responsible for clinic operations and medical support (70%), with a secondary focus on employee wellbeing and People & Culture coordination (30%).

The role is expected to act as a gatekeeper on all employee health matters, ensuring immediate escalation of any potential risks or outbreaks to the Director of People and Culture, while maintaining strict confidentiality and ensuring any health conditions impacting fitness for duty are appropriately addressed.

The role is also actively involved in supporting HACCP compliance and food hygiene standards across the Lodge in collaboration with the Hygiene Section, including participation in audits, monitoring of food handler certifications, and promoting high standards of personal hygiene among employees to ensure preventive health and food safety.

ESSENTIAL FUNCTIONS

CLINIC OPERATIONS & MEDICAL SUPPORT (70%)

- Act as first point of contact for all employee medical cases and emergencies
- Respond promptly to medical incidents within accommodations and lodge areas
- Support doctors during consultations, procedures, and treatments
- Maintain accurate and confidential medical records
- Manage medical exams, HACCP, First Aid records
- Ensure compliance with Tanzanian health regulations
- Maintain clinic cleanliness and hygiene
- Manage pharmacy stock and supplies
- Coordinate with ResortDoc and external stakeholders
- Prepare and submit monthly reports

EMPLOYEE WELLBEING & P&C SUPPORT (30%)

- Support employee wellbeing initiatives and health awareness
- Organize medical and First Aid trainings
- Follow up on sick leave and employee wellbeing cases
- Maintain confidentiality of employee information
- Assist with administrative duties and employee records
- Support engagement activities and events
- Assist with transportation coordination where required

NON-ESSENTIAL FUNCTIONS:

Ensure that the cafeteria, employee entrance and Accommodation areas are clean and orderly. May be required to temporary relocate to Arusha logistics office to help. Perform any other duties as assigned by Management.

KEY COMPETENCIES

- Integrity and confidentiality
- Strong organization skills
- Communication skills
- Ability to work in remote environment
- Proactive mindset

WORK CONDITIONS

- Split role between clinic and P&C
- Flexible hours required
- Travel may be required, including escorting patients for medical referrals, treatment, or emergency evacuations as part of duty of care.

- The role requires occasionally working outside of standard duty hours, such time will be compensated on a time off (in Lieu) basis, subject to mutual agreement with the People and Culture Manager/Director.

- Due to the nature of the role, the employee is expected to maintain a level of 24/7 readiness to respond to calls or attend to medical cases, particularly in emergency situations.

KNOWLEDGE AND SKILLS:

Education: Certification/Diploma is mandatory

Local position