IV Nutrition is looking for a Clinic Director who is passionate about leadership, relationship building, and helping people take a proactive approach to their health and wellness.
This role is for a leader who wants to make an impact. You will lead a team that builds meaningful relationships with clients, understands their personal wellness goals, and helps them stay engaged in a wellness journey designed to support those goals through IV Nutrition's services.
As Clinic Director, you are both the leader of the business and a leader in the client experience. You will create a culture where our team does more than provide a service. We get to know our clients, understand their personal why, educate them about their wellness options, and help them take the next step toward the goals that matter to them.
You will have full ownership of clinic performance, including client experience, revenue growth, retention, memberships, team development, operational excellence, and clinical quality.
Success in this role means developing a high-performing team, building lasting client relationships, helping more people engage proactively in their wellness, and creating a healthy, growing clinic.
If you are energized by developing people, building meaningful relationships, and helping clients take a proactive role in achieving their health and wellness goals, this may be the leadership opportunity for you.
Own overall clinic performance, including revenue, profitability, client experience, and team execution
Serve as the primary point of accountability for all clinic operations
Set the tone for culture, professionalism, relationship building, and performance standards
Ensure alignment with company goals, initiatives, and brand standards
Analyze key performance indicators (KPIs) and implement action plans to improve results
Lead the clinic with an ownership mindset and commitment to continuous improvement
Lead a relationship-based client culture centered on understanding each client's personal wellness goals
Coach the team to uncover the client's personal why and connect appropriate IV Nutrition services to their individual wellness journey
Help clients move from a single service toward an ongoing relationship focused on their wellness goals
Coach team members on meaningful client consultations, education, service recommendations, rebooking, and membership conversations
Build relationships that drive client trust, engagement, retention, referrals, and long-term loyalty
Drive clinic growth through memberships, packages, wellness services, and strong client relationships
Monitor client engagement and retention and develop strategies to keep clients actively connected to their wellness journey
Establish and monitor clinic growth goals and coach the team toward achieving them
Lead client outreach, follow-up, Return to Active initiatives, and relationship-building activities
Use KPIs and client outcomes to identify opportunities to strengthen both the client experience and business performance
Partner with corporate leadership on promotional campaigns and business development initiatives
Ensure every client receives a high-quality, personalized, and consistent experience
Create an environment where clients feel known, heard, educated, and supported in their wellness goals
Establish service standards that create long-term client relationships and referrals
Address client concerns and resolve issues promptly and professionally
Conduct client follow-up outreach when necessary to ensure satisfaction, engagement, and retention
Foster a culture where exceptional client care, hospitality, and relationship building are non-negotiable
Support local marketing efforts, networking opportunities, and community engagement initiatives
Ensure safe and effective administration of IV therapies
Maintain compliance with all clinical regulations, standards, and protocols
Oversee documentation accuracy and client care quality
Provide clinical guidance and support to staff as needed
Ensure adherence to physician orders, standing orders, and company policies
Promote a culture of safety, professionalism, and clinical excellence
Hire, train, and develop clinic staff
Lead team performance through coaching, accountability, and goal setting
Develop team members to become confident relationship builders who can educate and support clients throughout their wellness journey
Create a high-performance culture focused on results, client care, relationships, and growth
Identify and develop future leaders within the clinic
Conduct regular performance discussions and development planning
Ensure all team members understand and achieve expectations related to service, client relationships, sales, and operational performance
Ensure smooth daily clinic operations and workflow efficiency
Manage scheduling, staffing levels, and resource allocation
Maintain consistency in service delivery across all shifts
Execute company initiatives, promotions, and process updates
Oversee inventory management, supply ordering, and operational controls
Maintain a clean, organized, and professional clinic environment
Ensure compliance with company policies, procedures, and regulatory requirements
Monitor team performance and hold staff accountable to expectations
Address performance issues quickly and effectively
Partner with HR on employee relations, coaching, and documentation
Recognize and reward high-performing team members
Utilize performance metrics to drive accountability and continuous improvement
Ensure the clinic consistently achieves operational, sales, client relationship, and client satisfaction goals
Is This Role for You?
A leader who genuinely enjoys helping people achieve their goals
Someone passionate about proactive health, wellness, and creating meaningful change in people's lives
A relationship builder who wants to know clients beyond the service they receive
A leader who believes education, trust, and accountability can help people stay committed to their wellness journey
Someone who loves developing people and helping team members become confident wellness partners for their clients
A business-minded leader who understands that strong relationships and exceptional experiences drive retention, referrals, revenue, and sustainable growth
A leader who takes full ownership of people, performance, culture, and results
Someone who prefers individual contributor roles without leadership responsibility
Someone uncomfortable holding others accountable
Someone who prefers transactional client interactions over building ongoing relationships
Someone who struggles in a fast-paced, performance-driven environment
Someone who is not comfortable with memberships, business growth, and revenue accountability
This role is responsible for everything that happens in the clinic.
Staff will need coaching. Clients will have concerns. Business goals will need to be achieved. Operational challenges will arise daily.
Your job is to lead through it, solve issues quickly, develop your team, grow the business, and create meaningful client relationships that support both wellness goals and long-term clinic success.
You are accountable for the clinic's people, performance, culture, client satisfaction, relationships, and financial results.
If you are not comfortable being fully accountable for both people and performance, this role will not be a fit.
Salary: 65K-70K
Tips ~ 5K-8K
Commissions (Based on individual sales)
Bonus Structure when revenue goals are achieved (No Limit)
IV Nutrition is passionate about empowering individuals to take control of their health. Through education and affordable natural medicine, IV Nutrition strives to create an emotional connection with its patients and help them achieve optimal health and wellness.
