Job Description

Clinic Coordinator — Medi-Weightloss® Raleigh · Chapel Hill · Cary, NC

Employment type: Full-time | Pay: Starting at $18.00/hour, based on experience | Schedule: Monday–Saturday; must be available for all business hours (6:00 AM arrival to 7:00 PM close)

Read this part first. This is a floating role across all three of our Triangle clinics — Raleigh, Chapel Hill, and Cary — so reliable transportation and a willingness to drive between sites are required. You also must be fully available across our entire business week: Monday through Saturday, from a 6:00 AM arrival through a 7:00 PM close. Shifts vary by day and location; this is not a fixed 9-to-5 and it isn't a role we can build around a limited availability window.

Our locations

Raleigh: 1911 Falls Valley Dr., Ste. 105, Raleigh, NC 27615

Chapel Hill: 112 Perkins Dr., Ste. 300, Chapel Hill, NC 27514

Cary: 305 Ledgestone Way, Ste. K-110, Cary, NC 27519

Clinic hours vary by location — across the three, our days run from a 6:00 AM arrival to a 7:00 PM close, Monday through Saturday, and you'll need to be available for any of it. You'll get your schedule in advance so you always know which clinic you're at and when, and we'll walk through what a typical week looks like during the interview.

The heartbeat of the clinic. The reason patients keep coming back.

Medi-Weightloss® isn't a diet program — we're physician-supervised, evidence-based weight loss built on five keys to wellness: nutrition, fitness, medicine, education, and motivation. Our providers build personalized plans from real medical evaluations, and our patients get results.

We're hiring one Clinic Coordinator to float across all three of our Triangle clinics. This is the role that holds the place together: you run the day, you know every patient's name, and you're the first face and the last voice they hear. Because you'll work at Raleigh, Chapel Hill, and Cary, you'll get to know three teams and three patient bases — and you'll become the person everyone counts on. If you have a magnetic personality, a gift for high-end customer service, and you genuinely love watching people transform, this is your seat.

Part front office, part clinical, all patient experience. You'll be rooming patients and taking vitals one minute and quoting fees or rescuing a scheduling jam the next. Training is provided on our systems and on clinical skills — but you'll need to be the kind of person who moves fast and doesn't drop things.

Growth Opportunities become more available when you have an understanding of all areas of the clinical setting. As we continue to grow, we always look to promote within first.

What you'll do

• Run daily clinic operations — scheduling, patient records, documentation accuracy, opening and closing, and keeping the day on track
• Make outbound calls to patients every day — appointment reminders, no-show and missed-visit follow-ups, re-engagement calls, and check-ins on how people are doing. This is a core part of the job, not an occasional task.
• Room and work up patients — weigh in and take vital signs, prepare new patients
• Document accurately in the EMR — medical information, prescribed medications, and every patient interaction
• Be the patient's advocate — answer questions, connect them with the provider, and give the kind of personalized support that keeps people on plan
• Quote fees and collect payments — confidently discuss program pricing, handle transactions, and support product and supplement sales
• Cheerlead patients through the hard weeks — celebrate the wins, follow up on the setbacks, and keep them coming back
• Keep the clinic sharp — clean, stocked, and ready every single day
• Support practice marketing and local outreach that brings new patients through the door

What we're looking for

Must-haves

• A genuine passion for helping people get healthy — this is the non-negotiable
• Experience in a medical office, ideally an elective or high-end setting (med spa, aesthetics, concierge or physician's office)
• Comfort and confidence on the phone — you're not afraid to pick it up and call a patient
• The ability to thrive in a fast-paced clinic: back-to-back patients, shifting priorities, multitasking without dropping the ball
• Outstanding written and verbal communication, and a polished, professional presence
• Strong organization, attention to detail, and consistent follow-through
• Proficiency in Microsoft Word and Excel, and comfort learning an EMR system
• Comfort discussing program pricing and collecting payment
• Full availability across all of our business hours — Monday through Saturday, 6:00 AM arrival through 7:00 PM close. Shifts vary by day and clinic.
• Willingness and ability to work at all three clinics — Raleigh, Chapel Hill, and Cary — with a valid driver's license and reliable transportation
• Punctual and dependable
• High school diploma or equivalent
• Willingness to complete a background check in accordance with applicable laws

Nice-to-haves (we'll train the right person)

• Medical Assistant experience or certification (CMA/RMA)
• Experience taking vitals, assisting with procedures, or phlebotomy
• Front-office leadership or clinic supervisor experience
• Background in weight loss, wellness, med spa, aesthetics, or primary care
• Prior experience with patient outreach calls, membership sales, or retail/product sales
• Knowledge of nutrition and exercise fundamentals

Why you'll like working here

• Starting pay of $18.00/hour, with room above that based on experience
• Medical insurance
• Paid time off
• 401(k) with employer match
• Paid, hands-on training — clinical and operational skills you'll keep for life
• A small, tight-knit team where you actually see the impact of your work
• Variety — three clinics, three teams, no two weeks identical
• Real room to grow as our Triangle clinics grow

Medi-Weightloss® is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.