Job Description

Purpose:

The Clinic Coordinator provides general administrative and clerical assistance and support for the clinic. Greets, registers, checking-in and scheduling patient appointments. Provides Neighborcare information to patients. Works in partnership and joint accountability with other team members to achieve Neighborcare’s Mission, Guiding Principles and goals.

This is a full-time position with a weekly schedule of Monday through Friday, with evening hours on Wednesday for the Youth Clinic. The hours for the Ballard Clinic shift will be Monday, Tuesday, Thursday, and Friday from 8:30am-5pm. The hours for the New Horizons Youth Clinic shift are from 1:30pm-5pm, and the hours for the 45th Street Youth Clinic are from 5:30pm-9pm on Wednesday.

Health, Wellness & Retirement Benefits:

• Medical, Dental & Vision insurance
• Paid time off & paid holidays
• Retirement with contribution match
• Life & AD&D, pet insurance
• Employee assistance program, & more!

Compensation:

• The target wage range for this position is $24.48 per hour to $30.78 per hour.
• Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons.
• Union: SEIU Healthcare 1199NW

In this position you will:

• Prepare clinic to open and close for business in a timely manner, in accordance with the clinic’s posted schedule
• Check in patients and create charts: gather and update patient information
• Answer telephones, schedule patient appointments, confirm appointments and transfer calls to appropriate staff member
• Assist provider teams with paperwork, copying, faxing, etc.
• Manage inventory of office supplies, including the ordering, receiving and stocking of supplies
• Monitor referrals and communicate with referral team
• Using EMR, send tasks and communications to provider team members
• Participate in trainings relative to front desk processes and procedures
• Assist in the processing and follow up of government sponsored insurance applications
• Assist in primary care provider assignments
• Perform other duties as assigned.

Key Skills, Knowledge, & Abilities

• Knowledge of and skill in the use of personal computers with the ability to learn and use company software programs
• Ability to meet and comply with HIPPA/Confidentiality policies and procedures
• Ability to be detail oriented and multi-task, organize and problem solve
• Ability to work effectively with staff members and patients
• Ability to effectively perform job duties under high levels of activity, variety of conditions and restraints
• Ability to prioritize and follow through with front office tasks; to follow written and verbal directions and to complete assigned task
• Ability to demonstrate excellent verbal communication skills and customer service; to remain calm and professional when faced with difficult situations and emergencies; to perform de-escalation tactics, and open to learning more
• Ability to read, write and communicate in English and understand basic math
• Ability to demonstrate predictable, reliable and timely attendance

Required Qualifications:

• High School Diploma or equivalent.

Preferred Qualifications:

• Experience working with people with lived experience of homelessness, people of color, LGBTQ+, varying country of origin, and abilities.

About Neighborcare Health:

Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan.

We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay.

Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health.

Learn more about us here.

Full job description is available upon request.