Job Description

Clinic Coordinator

Department: Clinic

Location: Sunnyside – Harrisonburg

Reports To: Clinic Manager

FLSA Status: Non-Exempt

Schedule: Full-Time, Monday–Friday, 8:00 a.m.–4:30 p.m.

Position Summary

The Clinic Coordinator provides administrative, clerical, customer service, and clinical support to Sunnyside Communities' campus clinics, with primary responsibility for coordinating daily operations at the Corson Clinic.

This position supports clinic operations by coordinating employee schedules and payroll, managing phone calls, scheduling resident appointments and transportation, maintaining resident medical records, assisting with clinical services, and supporting employee health initiatives. The Clinic Coordinator also provides administrative support to the Clinic Manager and Clinic Director, assists with reports and audits, maintains documentation, and helps ensure effective communication among residents, families, employees, healthcare providers, and other departments.

The ideal candidate is organized, dependable, detail-oriented, and committed to providing excellent service while demonstrating Sunnyside's SHINE values.

Essential Duties & Responsibilities

Clinic Operations and Administrative Support

• Coordinate daily clinic operations and employee schedules to ensure appropriate staffing coverage.
• Review employee time-off requests and process biweekly payroll timecards according to established procedures.
• Provide administrative support to the Clinic Manager and Clinic Director, including preparing reports, correspondence, presentations, and other documentation.
• Answer incoming calls, respond to requests, distribute messages, and communicate urgent concerns appropriately.
• Assist with audits, record reviews, compliance activities, and maintaining organized department files.
• Provide clinic coverage at other campus locations as needed, including occasional weekends or schedule adjustments.

Resident Appointments and Clinical Support

• Schedule resident medical and specialty appointments and coordinate transportation as needed.
• Assist residents with appointment preparation and ensure timely communication of appointment schedules.
• Support physicians, nurses, and other clinical personnel during appointments and clinic activities.
• Obtain and document vital signs and other clinical measurements as requested.
• Perform assigned clinical procedures, such as EKGs, urinalysis, phlebotomy, ear lavages, and dressing changes, when appropriately trained and authorized.
• Assist with pacemaker monitoring and other clinical services as assigned.
• Document services accurately and promptly report abnormal findings or changes in resident condition to appropriate clinical personnel.
• Maintain clean, organized, and properly prepared examination rooms.

Medical Records and Employee Health

• Maintain and update Independent Living resident medical records and electronic documentation.
• Organize, file, retrieve, and distribute approved medical records and related documents.
• Assist with preparing new-hire clinic paperwork and coordinating employee health appointments.
• Support employee and resident vaccination clinics and other health initiatives.
• Assist with Workers' Compensation documentation and related employee health activities.
• Maintain the confidentiality and security of resident and employee health information.

Emergency Response, Equipment, and Supplies

• Follow established emergency response procedures and assist with medical emergencies as trained and authorized.
• Maintain required CPR and First Aid certifications and respond appropriately to fire alarms and other emergencies.
• Clean, disinfect, maintain, and properly store medical equipment according to established procedures.
• Monitor clinical and office supplies, coordinate ordering, and maintain organized supply areas.
• Report equipment malfunctions, safety concerns, and supply needs promptly.

Customer Service and Teamwork

• Provide courteous, professional, and timely service to residents, families, employees, visitors, and healthcare providers.
• Communicate effectively and maintain positive working relationships across departments.
• Demonstrate initiative, accountability, sound judgment, and the ability to manage multiple priorities.
• Support a positive workplace culture through teamwork, flexibility, and a commitment to service excellence.
• Perform other related duties as assigned.

Qualifications & Requirements

• Education and experience equivalent to a Certified Medical Assistant or related healthcare field, including a Certified Nursing Assistant license or Direct Care Aide Certificate.
• CPR and First Aid certification, or the ability to obtain and maintain required certifications.
• Current Virginia driver's license and ability to meet Sunnyside's driver eligibility requirements, if applicable to assigned duties.
• Strong organizational, communication, customer service, and interpersonal skills.
• Ability to handle confidential information and maintain accurate resident and employee records.
• Proficiency with Microsoft Office applications, including Word, Excel, Publisher, and PowerPoint.
• Ability to operate standard office equipment and learn electronic medical records systems, including PointClickCare.
• Ability to multitask, prioritize responsibilities, work independently, and collaborate effectively with others.
• Ability to respond calmly and appropriately to emergencies and changing situations.
• Experience operating medical equipment, such as EKG machines and pacemaker monitoring systems, is preferred.

Work Environment & Physical Requirements

This position works primarily in a professional clinic and office environment, with occasional responsibilities in resident care areas and during medical or other emergencies.

• Must be able to lift, carry, or handle equipment and office materials weighing up to 25 pounds.
• May be required to push residents in wheelchairs or assist with resident transfers using appropriate equipment and safe lifting techniques.
• Requires periods of standing, walking, sitting, reaching, and handling medical equipment and office materials.
• May involve exposure to biological hazards, laboratory specimens, and other potentially infectious materials.
• Must follow established infection-control practices, universal precautions, and workplace safety procedures.

In addition to a rewarding career opportunity, we offer an excellent benefits package, including:

Personal Leave

Paid Sick Leave

Paid Vacation Leave

Paid Holidays

Choice of 3 Medical Plans, Including an HSA Option

Prescription Drug Coverage

Dental Coverage

Vision Coverage

Company Paid Life Insurance

Company Paid Short-term Disability Insurance

Company Paid Long-term Disability Insurance

Flexible Spending Account

401(k) Plan with Company Match

Supplemental Life, Accident & Cancer Insurance

Tuition Assistance

Uniform Reimbursement

License Reimbursement

MD Ortho – Free Telemedicine & Direct Orthopedic Services

Garner Health – Expert Doctor Matching & Healthcare Savings

Free membership to our on-site wellness center

On-Site Credit Union

On-Site Hair Salon

On-Site Massage Therapy & Esthetician Services

Discounted Movie Tickets

Employee Emergency Relief Fund

Employee Assistance Program

Our Culture – The SHINE Program

At Sunnyside Communities, our mission is Inspiring a Spirit of Community and Well-Being. Our SHINE program reflects our commitment to providing the highest standards of quality service.

• S – Service Before Self
• H – Hospitality with Heart
• I – Inspiring Excellence in Each Other
• N – Nothing Less than the Best
• E – Enjoy Your Journey

Employees are expected to demonstrate these values through professionalism, accountability, teamwork, and a commitment to residents and coworkers.