Job Description

Under general supervision, the Clinic Billing and Follow-Up Specialist handles essential billing and insurance follow-up functions. This role requires a fundamental understanding of insurance claim processing, knowledge of HCFA claim forms, and the ability to interpret insurance explanation of benefits (EOBs), handle denials, and perform follow-up with insurers to ensure claims resolution. The position encompasses business office responsibilities related to patient accounts, including charge import, appeals, diagnostics and procedural coding, and claim follow-up with third-party payers to achieve a zero-balance resolution.

Special Instructions

Position is On-Site with Hybrid work option after at least six months

Responsibilities

• Promote the mission, vision, and values of the organization

• Import charges from queues in a timely manner and append modifiers or any required information for claim transmission

• Review daily accounts that are ready to be billed in Waystar from Meditech

• Initiate correction on all claims with errors by the designated time

• Follow up on any correspondence that may have been received on that day or the previous day

• Cross train on billing all lines of business to the different payers

• Pull listing of all accounts assigned to be follow up by specific payer

• Diagnostic and procedural coding

Follow-Up Responsibilities

• Responsible for the resubmission of primary, secondary, and tertiary claims per respective regulations and policies.

• Communicate with third-party representatives as necessary to complete claims processing and /or resolve problem claims.

• Follow-up daily on post processing activity including but not limited to, rejected billings, adjustments, and rebilling, and denied claims for accounts.

• Maintain accounts receivable detail of their accounts through tasking.

• Maintains standards per payer for percentage accounts >90 days.

• Works minimum standard number of accounts per payer per day.

• Meets or exceeds collection goals by payer each month.

• Works all assigned accounts as assigned, depending on balance.

• Complete appeals as required.

• Participates in educational activities and attends monthly department staff meetings.

• Maintains confidentiality: adheres to all HIPAA guidelines/regulations.

• Other duties as assigned from time to time.

• Attend educational activities and monthly department staff meetings

• Perform other duties as assigned

Qualifications

• High School Diploma or GED

• Six months previous experience in clinic registration, billing and collections, financial counseling, or customer service preferred

• Knowledge of medical terminology preferred

• Basic computer proficiency

• Typing speed: minimum 40 WPM

• Familiarity with CPT and ICD-9 coding is helpful

• Good written and verbal communication skills are essential for account follow-up