Job Description

Vancouver Clinic is seeking a Clinic Assistant to join our Mental Health team!

This person will serve as a key administrative support role within the Mental Health Department, focusing on patient access, referral management, scheduling coordination, therapist support, patient outreach, and work queue management. This non-clinical role helps patients access timely mental health services while supporting therapists through panel management, scheduling coordination, and administrative workflow support.

Responsibilities:

• Manage incoming referrals and work queues to ensure timely patient outreach and scheduling.
• Schedule mental health consults, follow-up appointments, and recurring therapy visits.
• Support therapist panel management and conduct outreach to patients overdue for follow-up care.
• Maintain waitlists and fill appointment openings to improve patient access.
• Coordinate closely with therapists regarding scheduling needs and patient care coordination activities.
• Communicate and document late cancellations and no-show occurrences in accordance with department policies.
• Provide patients with community behavioral health resources when services are not available internally.
• Answer incoming calls and assist patients in navigating mental health services.
• Process referrals, document outreach attempts, and maintain accurate records in Epic.
• Complete administrative tasks and department workflows as assigned.

Schedule: Monday - Friday, 8am-5pm

Hiring Range: hourly compensation minimum is $18.16/hr, dependent on qualifications and professional experience. Base Medical, Dental, and Rx Insurance premium is 100% paid for by Vancouver Clinic for full-time employees.

Location: Mt. Vista Clinic, 2415 NE 134th St Ste 301, Vancouver, WA 98686

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent required.
• Two years’ experience in a health care environment preferred.
• Epic EHR experience preferred.

Pay Range:

$18.70 - $26.17

The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.

We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.). We also offer a 401k retirement plan, along with an employer matching contribution up to 4%. Compensation packages and time off programs vary and are dependent on factors such as department, position type, primary work state and FTE. Contact your Recruiter for full information.

Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.