Job Description

Job Location: BOONE AVE MENTAL HEALTH CENTER - NEW HOPE, MN 55428,

Position Type: Full Time,

Salary Range: $22.00 - $23.50 Hourly, Clinic Assistant II (New Hope & Twin Cities Metro Support)

People Incorporated Mental Health Services is seeking a full-time Clinic Assistant II to join our New Hope Outpatient Clinic team in New Hope, MN and support our other People Incorporated outpatient clinics across the Twin Cities Metro area by helping cover staff absences and scheduled time off as needed.

This position is a vital point of contact for consumers seeking and receiving services at our outpatient mental health clinics. This includes welcoming visitors, providing non-clinical information, collecting co-pays, entering health insurance and consumer demographic information into the electronic health record, appointment scheduling as needed, and general administrative support for the clinics.

Schedule: Full-time (In-office position) | 40 Hours a Week | Mondays - Thursdays (8am - 5:30pm) and Fridays (8am - 12pm)

Location(s): New Hope & Twin Cities Metro (as needed)

• New Hope Mental Health Outpatient Clinic (Primary Location): 5555 Boone Ave, New Hope, MN 55428
• Stark Mental Health Outpatient Clinic: 2120 Park Ave, Minneapolis, MN 55404
• York Mental Health Outpatient Clinic: 317 York Ave, St. Paul, MN 55130
• Family Life Mental Health Outpatient Clinic: 1930 Coon Rapids Blvd NW, Coon Rapids, MN 55433

Hiring Range: $22.00 - $23.50 Hourly based on qualifications,

• $1000 hiring bonus for external candidates
• Eligible for mileage reimbursement

People Incorporated Mental Health Services is the largest nonprofit mental health provider in Minnesota. For over 50 years, we have been a leading community partner, transforming the health of our communities through innovative solutions.

Main Job Duties

• Works on-site each workday.
• Demonstrate advanced level customer service skills to clients/visitors in the clinic and virtually.
• Generate advanced level correspondence, statistical information, reports, meeting minutes and other general administrative support to the program.
• Consistently greet clients in a respectful manner and demonstrate professional telephone and email etiquette.
• Monitor telephone queue and voicemails closely to ensure client phone calls are answered in a timely manner.
• Schedule appointments as needed in an accurate and timely manner.
• Verify and complete necessary information for new consumer registration, including the collection of consumer demographics, insurance information and completion of appropriate forms, questionnaires, and/or other paperwork.
• Enter consumer information into the electronic health record accurately and timely.
• Identify and accurately collect co-pays or appropriate fees.
• Serve as a role model within the clinic area to support the mission of People Incorporated
• Leads special projects and/or initiatives within team as directed by Clinic Office Manager
• Attendance is an essential function of this position.
• Other duties as assigned.

Qualifications: Required Qualifications

• Associates in Arts degree
• Graduate of a formal training program in medical reception, customer service or equivalent
• One year experience as a receptionist, scheduler, or administrative assistant in a medical or clinic setting.
• One year experience working with individuals who have mental illness.
• In lieu of an Associates in Arts degree and one year of prior experience as a receptionist, scheduler, or administrative assistant in a medical or clinic setting, a high school diploma and three years of this experience may be substituted.

Preferred Qualifications

• Preference will be given to candidates with prior administrative support experience within a not-for-profit environment.

Benefits

• Accrue up to 112 hours of Paid Time Off (PTO)
• Accrue up to 48 hours of Earned Sick and Safe Time (ESST) in accordance with state and local requirements
• For full-time employees, up to 8 paid holidays per calendar year (4 company-designated holidays and 4 floating holidays that are prorated based on date of hire).
• 403(b) Retirement Savings Plan with a 3% employer-match
• Multiple health and dental insurance plan choices available
• Lifestyle Benefit – choice between company contribution to health savings account, student loan repayment assistance, or flex time
• Employer-paid Short & Long-Term Disability Insurance & Life Insurance
• Free access to People Incorporated's Training Institute, offering free CEUs and a wide array of learning and education opportunities
• Eligibility for state and federal loan forgiveness programs

People Incorporated is committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations.

People Incorporated is also committed to improving the wellness of our clients, staff, and the communities that we serve by providing a tobacco-free environment.

People Incorporated does not sponsor employment visas or immigration benefits. Applicants must be legally authorized to work in the United States without current or future employer sponsorship.

People Incorporated is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, status regarding public assistance, or other applicable legally protected characteristics. People Incorporated values a diverse workplace and strongly encourages all qualified individuals to apply.