Job Description

The Clinic Administrator (CA) II is responsible for providing support throughout the clinic. Key duties include the creation of clinic schedules, leading staff meetings, managing annual budgets, hiring and training direct reports, and providing support to business management. The CA II is also responsible for working in partnership with internal departments and external agencies and organizations based on Neighborcare Health’s (NCH) formal contracts and agreements.

Health, Wellness & Retirement Benefits:

• Medical, Dental & Vision insurance
• Paid time off & paid holidays
• Retirement with contribution match
• Life & AD&D, pet insurance
• Employee assistance program, & more!

Compensation:

• The target wage range for this position is $83,699.20 annually to $102,232.00 annually.
• Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons.

Primary Responsibilities

• Responsible for all day-to-day business operations of the site or program.
• Work in partnership with site or program clinical leader to manage staffing levels, patient schedules, quality outcomes and to support the organizations strategic goals.
• Plan and Lead staff meetings, leadership meetings, trainings, and team building activities.
• Partner with non-operations departments and teams, in order to achieve clinic and organizational goals.
• Manage multiple project responsibilities across site or program teams simultaneously and effectively.
• Coordinate community outreach and local or co-located partnerships.
• Support the integration of service lines within the sites to meet patient need and maximize efficiency.
• Financial Management, including plan, monitor, and manage annual budgets.
• People Management including hire, train and orient direct and non-direct reports on clinical operations and functions, ongoing coaching and support.
• Perform other duties as assigned.

Key Skills, Knowledge & Abilities

Required for this job:

• Ability to meet and comply with HIPAA/Confidentiality policies and procedures and to handle confidential and sensitive patient and staff information
• Demonstrates the ability to conduct discussions of a sensitive nature with staff and patients
• Ability to work with individuals of varying ethnicities, socio-economic levels, cultures and sexual orientations
• Ability to develop collaborative working relationships that foster a positive working environment with an emphasis on teamwork
• Ability to develop solutions and manage expectations, conflict management
• Ability to facilitate and present at meetings, ability to organize and manage time and tasks independently
• Ability to communicate in person, email, and on the phone
• Ability to work in a high pressure, time-sensitive, and complex health care environment.

Experience & Education Requirements

• Bachelor’s degree OR High School Diploma/GED and five years relevant work experience in a professional setting or equivalent experience
• Two (2) years of direct supervision of people or teams experience
• (Preferred) Bachelor’s or Master’s degree in business or healthcare administration, health care, or health sciences
• (Preferred) Two (2) years of health care administration or practice management
• (Preferred) Two (2) years of leadership team supervision and development

About Neighborcare Health:
Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan.

We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay.

Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health.

Learn more about us here

Full job description available upon request.