Job Description

Scheduled Weekly Hours:

40

Schedule

Monday - Friday (8:00 am - 5:00 pm)

Pay Range Minimum:

$43,888.00

Education We're Looking for:

Bachelors: Healthcare Administration, Business Administration, Management, or related field, Combination of relevant healthcare leadership experience and Associate degree (Required)

Certifications We're Looking For:

Experience We're Looking For:

Behavioral health, outpatient healthcare, or multispecialty practice experience | Not Required Experience with electronic health record (EHR) systems. | Required Healthcare operations or medical office management experience | 3-5 Years | Not Required Supervisory Experience | Not Required

Additional Details:

Required Knowledge, Skills, & Abilities:

• Strong leadership and team management abilities.
• Knowledge of behavioral health practice operations and healthcare regulations.
• Understanding of scheduling, patient access, and revenue cycle workflows.
• Excellent organizational, communication, and problem-solving skills.
• Ability to analyze operational data and implement process improvements.
• Strong customer service and conflict-resolution skills.
• Proficiency in Microsoft Office Suite and healthcare technology systems.
• Ability to manage multiple priorities in a fast-paced healthcare environment.

Job Description Summary:

The Clinic Administrator serves as the operational lead for the behavioral health practice and is responsible for overseeing daily clinic operations, staff supervision, patient experience, business functions, and administrative performance. This role partners closely with clinical and operational leadership to ensure efficient workflows, high-quality patient care, regulatory compliance, and strong employee engagement within the outpatient behavioral health setting.

What You'll Do:

Operational Leadership

• Oversee daily operations of the behavioral health practice to ensure efficient workflows and service delivery.
• Manage front office operations and medical support including scheduling, patient registration, intake, referrals, and call management.
• Ensure smooth patient flow and timely access to behavioral health services.
• Develop and implement office procedures and operational best practices.
• Monitor office performance metrics and identify opportunities for improvement through KPI Dashboard
• Coordinate facility operations, maintenance, and vendor relationships.
• Schedule and hold monthly clinic operations meetings

Staff Leadership & Supervision

• Directly supervise administrative and support staff including front desk personnel, office coordinators, schedulers, and medical support staff.
• Assist with recruitment, interviewing, onboarding, training, coaching, and performance management.
• Foster a positive, collaborative, and accountable workplace culture.
• Coordinate staff scheduling and ensure appropriate office coverage, and fill in for support staff when unavailable
• Support employee engagement and retention initiatives.

Financial & Business Operations

• Monitor budgets, office expenses, and operational productivity.
• Collaborate with other Monarch departments to support revenue cycle processes including insurance verification, authorizations, billing coordination, and collections
• Review operational and financial reports to ensure performance targets are met.
• Assist leadership with strategic planning, growth initiatives, and operational forecasting.
• Support provider scheduling optimization and patient access initiatives.
• Ensure charts are accurate with correct information such as location, provider, insurance, and demographic information and audit for compliance regularly.
• May be asked to support operations at locations outside of the primary worksite as needed to meet business and patient care needs.
• May be required to work beyond regularly scheduled hours, including after 5:00 p.m., as needed to support patient care and clinic operations.

Patient Experience & Customer Service

• Ensure delivery of exceptional customer service to patients and families.
• Address patient complaints and service recovery concerns professionally and promptly.
• Promote a welcoming, trauma-informed, and culturally responsive environment.
• Maintain high standards for patient satisfaction and engagement.
• Fill in for any gaps in office coverage as needed.
• Collect basic vitals and complete UDS in absence of nursing staff as needed
• Ensure and maintain a clean, organized facility

Compliance & Quality Management

• Ensure compliance with HIPAA, OSHA, state regulations, payer requirements, and organizational policies.
• Maintain readiness for audits, accreditation reviews, and site inspections.
• Ensure accurate administrative documentation and records management.
• Support quality improvement initiatives and risk management activities.

Collaboration & Communication

• Serve as liaison between operational leadership, clinical providers, departments, and administrative staff.
• Participate in leadership meetings and organizational initiatives.
• Communicate operational updates, challenges, and successes to leadership.
• Communicate organizational messages and updates to team members.
• Collaborate with clinical leadership to improve workflows and patient outcomes.

Benefits:

We offer a competitive and flexible total rewards package designed to support the diverse needs of our team members. In addition to base compensation, eligible employees have access to a range of customizable benefits and perks, which may include comprehensive health coverage, retirement plans, professional development support, and more. Specific offerings are tailored to the role, employment type, and location. We look forward to discussing the details of your personalized compensation and benefits package—and what matters most to you—during the interview process.

Make a Difference in Someone’s Life!

At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.

You Belong at Monarch Healthcare

You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch Healthcare. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch Healthcare will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

Monarch Healthcare is an Equal Opportunity Employer

Monarch Healthcare offers opportunities as diverse as the people we support and the communities we serve. Monarch Healthcare is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity.

Monarch Healthcare does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch Healthcare job search or selection process, should contact HR@MonarchNC.org or call (704) 986-1550.

This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch Healthcare.

Department:

BH - Non-Service