Job Description

You are a customer oriented, friendly, and outgoing professional who has a serious knack for creating a thriving and positive climbing environment. You are creative in building, arranging, and implementing various programs, activities and events our climbers in a safe and fun environment.

You’re a go-getter who has a special aptitude for sales. You have an eye for detail and data with the ability to evaluate the overall performance of the program.

Your youthful spirit allows you to genuinely connect with your team members and effectively train them. You have leadership skills that allow you to encourage and motivate your team. You can adapt your communication and approach to suit any audience. You enjoy, training and consistently developing your high performing team members

• Post-secondary education and/or experience relating to rock climbing
• Additional certifications or workshops relating to customer service are an asset
• All team members must provide a recent Criminal Background Check prior to commencement of training and/or work.

Certain team members are required to maintain current First Aid and CPR certifications as part of their job specific certification.

These positions include;

• Athletic Therapists
• Fascial Stretch Therapists
• Lifeguards/Swim Instructors
• Personal Trainers
• Registered Massage Therapists
• Studio Fitness Instructors
• Climbing Technicians

Altea Active is thrilled to work with people who love what they do and are passionate about their roles. We believe you’ve got the following talents & spirit:

• You’re a Kid at Heart: You have a youthful energy and light up when you are around children, you’re a natural encourager and are incredibly patient. You’re able to teach children and can relate at their level.
• You’re a Competitor: You have a consistent desire to destroy monthly sales targets, and obliterate annual revenue goals. You’ve got a healthy appetite for competition and are always striving to win. You’re also tenacious. Not every customer is going to be a sale. Being able to bounce back if you lose a sale will be key for this job.
• You’re Customer Service Orientated: You have a knack for customer service and can handle member questions and concerns in a professional manner. You listen and respond effectively to customer questions and resolves customer problems to the customer’s satisfaction.
• You have Communication Superpowers: You play well with others and have excellent oral and written communication skills. You demonstrate the ability to convey thoughts and express ideas effectively using speech in individual or group situations; attend to and fully comprehend what others are saying.
• You Have Leadership Skills: You can effectively direct the day-to-day activities of team members. You lead by example and are a role model to your colleagues and peers.
• You’re Detail Oriented: You cross your T’s and dot your I’s by maintaining client records highly organized with flawless attention to detail. You’re not one to cut corners. You pay attention to the details. As far as your concerned, anything worth doing, is worth doing right, every single time. You stay focused and nothing falls through the cracks on your watch.
• You’re Efficient & Resourceful: You’re a skilled multi-tasker and can handle juggling various tasks with a smile on your face. You maximize your time by being highly efficient.
• You’re Fast Paced: You’re on the ball and move at a fast pace and have great physical stamina as many of your working hours will be standing, bending, and moving, which requires good physical stamina and fitness.
• Integrity & Trust: You consistently demonstrate sound personal and business ethics and behaviors. You communicate intentions, ideas, and feelings openly and directly. Your moral compass guides you to make ethical decisions. You are gracious and make unbiased decision.
• You’re Motivated & Driven: You’re motivated and driven. You take initiative. You identify opportunities and issues, and proactively acts and follows through on work activities to resolve them. You’re going to take ownership of the time you spend with us and truly make a difference.

We’re not going to sugar coat things; we have high expectations of you in this role. We want you to succeed and will provide you with all the information, tools, and resources to be successful. Here’s an in depth look at a blueprint for achievement:

• Maintain Auto-belays: removal, installation, inspection
• Connector swaps as required
• Ensure safety regulations are fulfilled
• Re-route the climbing walls quarterly
• Wall maintenance as needed
• Assist with planning and executing climbing workshops/seminars
• Instruct Youth Program Associates
• Teaching customers to properly tie knots
• Introducing climbing safety to new climbers, including spotting safety
• Evaluating experienced climbers on proper climbing techniques
• Plan and carry out age-appropriate activities and experiences for the climbers in your care
• Deliver full range of activity experiences offered by Altea
• Engage with all centre users in a friendly, enthusiastic, and professional manner
• Maintain efficiency with time and resources as possible whilst maintaining high standard of customer engagement.
• Set reasonable behaviour expectations consistent with center’s philosophy and policies
• Maintain a knowledge and understanding of the services offered by Altea Active

• Ensuring safety of both staff and customers within the facility
• Organize and clean the space, equipment, and materials before/after activities
• Report all accidents, injuries and illnesses to the manager or delegate and record such incidents in the daily logbook and as a serious occurrence if necessary
• Monitor the environment for hazards
• Release children only to authorized persons

Exceptional Parent/Member Experience

• Enable parents to have a comfortable and secure feeling while leaving their child in the climbing area
• Ensure positive communication with parents
• Discuss the programs daily events and the child’s daily progress with parents
• Accommodate the parent’s instructions for daily routines, when possible, within group routines

• Be punctual with schedule and arrive to work ready and on time
• Educate yourself on recent team communications (memos, emails, etc.)
• Attend all departmental and staff meetings
• Carry out the responsibilities assigned to you
• Maintain confidentiality of all information related to the centre’s children, their parents, and staff

This is a casual position with no set schedule and no guarantee of hours week to week. Altea Active will contact you by email/telephone when you are needed for work.

Every team member plays a significant role in representing Altea Active and contributing to our distinctive style. We wish for all team members to maintain a look that is both stylish and professional. To support Altea Active’s brand image of quality and luxury, every team member is expected to present themselves professionally at all times. Basic elements for appropriate and professional business attire include an overall presentation that is in neat and clean.

Our uniform look book is designed to establish a consistent and professional appearance for all team members, ensuring you represent our company's values and maintain a cohesive brand image. Check out our Team Member Look Book for the complete guide on your uniform.

• Climbing Techs are compensated an hourly rate based on experience.
• All rates of pay are to remain confidential
• All team members are paid bi-weekly by direct deposit into a bank account (void cheque or direct deposit information required).
• After one year of consecutive employment full time team members are eligible to apply for other benefits including a group health benefit program.

You will report directly to the Club Co-General Managers and will attend regular meetings to review success planning in order to ensure daily, weekly and monthly targets are met.

You will work both independently and cohesively amongst your peers and team members. You’ll confer with all departments to create an exceptional member experience.

Work conditions and physical requirements of this position include but are not limited to the following:

• Working in a state-of-the-art fitness facility
• Combination of office setting and interacting with members of the public
• Moderate noise (music, phones, conversation)
• Combination of sitting, standing, and walking throughout shift
• Ability to interact with team members and members of the public verbally and in writing.
• Ability to use the telephone, computer, printer, CRM database and any other facility software programs

What We're Looking For:

• Available for a mix of early morning, daytime, evening, and weekend shifts
• Valid Standard First Aid and CPR-C, maintained annually
• Criminal Background Check required prior to commencement