Job Description

Why work for the Town of Canmore? Our team is professional, fun, dedicated and passionate about climbing, the community, and the endless opportunities for play in our magnificent Rocky Mountain environment. Our climbing gym technicians enrich the community as part of an energetic, diverse and dedicated climbing team committed to promoting the sport and culture of climbing in our community.

The Climbing Instructor ensures a safe, welcoming, and engaging climbing environment by delivering high-quality instruction, supporting daily climbing gym operations, and fostering positive experiences for all participants. This role exists to enable accessible and enjoyable recreation opportunities that enhance community well-being and quality of life. The position supports service delivery through instruction, customer engagement, operational coordination, and collaboration with team members and interest holders. By promoting safety, skill development, and inclusive participation, the role contributes to a vibrant recreation environment aligned with the Town’s values and community priorities.

Core Accountabilities:
Program Delivery and Instruction
• Deliver safe, engaging climbing instruction tailored to participant skill levels and needs
• Conduct orientations and belay tests to ensure participant readiness and compliance
• Apply recreational climbing best practices and techniques to support skill development
• Provide feedback and coaching to build participant confidence and progression
• Provide professional, safe, and engaging climbing experiences for all participants
Customer Service and Participant Experience
• Welcome visitors and provide accurate information on programs, services, and facility use
• Verify waivers, orientations, and participant eligibility prior to activities
• Issue and fit rental equipment to ensure safe and appropriate use
• Respond to inquiries and resolve concerns respectfully and effectively
• Create a positive, inclusive, and supportive environment for participants and interest holders
Climbing Gym Operations
• Monitor climbing gym floor activity to ensure safe and efficient operations
• Identify, address, and diffuse unsafe behaviour or improper equipment use
• Follow established standard operating procedures for safety and customer service
• Maintain general knowledge of Town of Canmore services to support customer needs
• Support scheduling, flow of activities, and operational coordination
Maintenance and Equipment Oversight
• Perform basic inspection and maintenance of climbing equipment and facility features
• Support route setting activities and maintain climbing wall features
• Ensure equipment is safe, functional, and stored appropriately
• Report maintenance needs, hazards, or safety concerns promptly
• Ensure health and safety of co-workers, customers, and volunteers
Administration and Continuous Improvement
• Maintain accurate records in compliance with Town of Canmore policies and procedures
• Use computer systems and applications (MS Office, Intelligenz, Dayforce) to support operations
• Adhere to confidentiality requirements, regulations, acts, and guidelines
• Stay current with industry safety standards and evolving practices
• Actively pursue training to enhance climbing, instruction, recreation, and administrative skills
Team Collaboration and Leadership Support
• Collaborate with team members to support program delivery and daily operations
• Provide guidance and mentorship to less experienced staff as needed
• Share information to support coordinated and effective service delivery
• Contribute to a respectful, positive, inclusive, and team-oriented work environment
• Assist in organizing tasks and small groups to achieve operational goals
Health and Safety
• Fulfill worker responsibilities under the Town of Canmore Health & Safety Directive
• Participate in the Town's health and safety program, following all legislation, policies, and procedures
• Perform work safely and protect the health and safety of self and others
• Refrain from causing or participating in harassment or violence
• Report incidents, injuries, and unsafe or harmful worksites, acts, or conditions

Education, Experience & Certifications:
Required
• Association of Canadian Mountain Guides (ACMG) Climbing Gym Instructor certification (Level 1, 2, or 3)
• Standard First Aid, CPR, and AED
• Demonstrated experience delivering climbing instruction and supervising participants in a recreation setting
• Significant recreational climbing experience, including route setting
• Experience working in a climbing gym or similar environment
• Strong knowledge of:
◦ Climbing techniques, belaying practices, and safety procedures
◦ Recreational climbing best practices and industry standards
◦ Applicable Alberta Occupational Health and Safety requirements
• Ability to:
◦ Safely manage groups, including children, in a dynamic recreation environment
◦ Identify hazards, respond to incidents, and maintain safe operations
◦ Prioritize tasks and adapt to changing operational needs
• Strong customer service, communication, and interpersonal skills
• Proficiency using computer systems and applications, including Microsoft Office and recreation management systems
• Ability to maintain accurate records and follow established procedures
• Demonstrated commitment to ongoing learning and professional development
• Active commitment to safety and compliance with all safety protocols and procedures
Preferred/Asset
• Additional ACMG climbing certifications or specialization in other climbing streams
• Training or certification in working at heights or fall protection
• Hi-Five (quality recreation programming) certification
• Experience with recreation and people software systems such as Intelligenz and Dayforce
• Valid Alberta Class 5 Driver’s License with a satisfactory driver’s abstract
• Experience supporting recreation program planning, evaluation, or service delivery
• Broader knowledge of municipal recreation services and community programming

Salary & Benefits:
• Pay rate: $27.79
• This is a full-time permanent position offering 40 hours per week
• Full time Benefits
• Variety of Mornings, Evenings & Weekends Shifts
• Personal development & learning opportunities
• Positive work culture
• Work-Life Balance

Closing Date for Applications: This posting will remain open until July 10, 2026.

How to Apply: To apply, please combine your cover letter and resume into a single document (PDF or Word) and click the “Apply Now” button below. To help us learn more about you, in your cover letter please clearly detail the following:

1. Why do you want to work with us in this position.
2. What skills, experience, and (most importantly) attitude you will bring to enhance the team and enrich our community

Prior to beginning work, the successful candidate will be required to submit all required certifications and documentation, including driver`s abstract and records checks. The Town of Canmore wishes to express our appreciation to all applicants for their interest and effort in applying for this position. However, only candidates selected for interviews will be contacted.

The Town of Canmore is committed to fostering an inclusive and respectful workplace. We are proud to be an equal opportunity employer and make employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, age, disability, marital status, family status, ancestry, place of origin, or any other protected characteristic under applicable law.

We believe diversity strengthens our organization, and we encourage applications from all qualified individuals. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, hr@canmore.ca