Job Description

CLIMBING & ADVENTURE TEAM MEMBER - Highlands Sports Complex

Sports Facilities Management, LLC

LOCATION: Triadelphia, WV

DEPARTMENT: OPERATIONS

REPORTS TO: DIRECTOR OF OPERATIONS

STATUS: PART-TIME

ABOUT THE COMPANY:

Highlands Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Triadelphia, WV. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Highlands Sports Complex is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Climbing & Adventure Team Member is responsible for all aspects of the guest's climbing experience. Each team member will be assisting all guests and climbers during their time in the Climbing & Adventure facility.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Greet guests promptly and provide excellent customer service
• Always be encouraging and positive to all guests and refrain from using negative language
• Know and enforce the facility's policies and procedures
• Complete check-in procedures and process payments
• Assign barcode key tags to those who purchase a monthly membership
• Keep track of memberships and family units within Dash Platform
• Be knowledgeable about pricing, events offered, equipment, and all climbing structures
• Complete daily assignments before, during, and after each shift as directed by management

MINIMUM QUALIFICATIONS:

• Ability to work with a wide variety of ages from pre-school thru adult
• Flexible work schedule (e.g. nights, weekends, holidays and long hours) and regular attendance is necessary
• Must be able to work with computers, barcode scanners, webcams, and online waivers
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task and prioritize
• Ability to remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members
• Must work well with others
• Must take personal initiative for the betterment of the team and facility
• Committed to the safety and wellbeing of others
• Must be at least 18 years old

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to stand for long periods of time
• Must show proficiency with all climbing equipment, procedures, and elements
• Must be able to manually belay in case of emergency
• Must be able to lift 40 pounds waist high
• Must wear proper uniform
• Facility has intermittent noise

PREFERRED:

• Climbing experience