Job Description

CLIMBING ACADEMY GYM STAFF

About Momentum Indoor Climbing

Momentum Indoor Climbing is a community-driven indoor climbing company with locations across Utah, Texas, and Washington. Founded in Utah, Momentum was created to inspire and empower people through climbing, fitness, and connection. Our gyms bring together people of all backgrounds and experience levels to challenge themselves, build friendships, and grow in a supportive environment. With world-class route setting, expert instruction, and a strong focus on community, Momentum is dedicated to helping every climber reach their full potential.

ABOUT THE ROLE

ROLES AND RESPONSIBILITIES

Responsibilities

• Greet guests warmly on their way in and out of the facility.
• Engage in meaningful conversations to create personal connections.
• Provide facility tours, share enthusiasm for climbing, and explain services offered by Momentum.
• Answer phone calls, resolve issues, and act as an expert resource for guests.
• Balance the demands of multiple customers, ensuring each receives quality service.
• Assist with group events, birthday parties and other special programming as needed.
• Help maintain gym cleanliness and ensure the facility is presentable at all times.
• Regularly give auto-belay orientations and belay lessons.

REQUIREMENTS AND PHYSICAL DEMANDS

Experience, Skills, and Certifications

• Experience in customer service or instruction is required.
• Experience in the disciplines of bouldering, sport climbing, and traditional climbing preferred
• Basic computer skills and familiarity with Microsoft Office and Google Drive are preferred.
• Ability to communicate clearly and effectively in person, by phone, and through email.
• Must be highly organized and able to handle multiple tasks simultaneously.

Hours and Availability

• Part-time and Full-time positions are available
• Day, evening, and weekend shifts are available.
• Must be available to work a minimum of 2 shifts per week.
• Must be available to work weekends, including Sunday.
• Shift duties will be divided between time spent at the front counter assisting with sales and guest check-in, and time spent in the rest of the facility performing safety patrols

Environmental and Physical Demands

• Able to work in a loud, high-energy environment on a regular basis.
• Comfortable speaking in front of and providing instruction to large groups.
• Comfortable working at height and moving up and down a climbing wall.
• Must be able to climb confidently and safely to heights to perform rescues.
• Able to stand, walk, and work on unstable and uneven surfaces for long periods.
• Must be able to lift and carry up to 50 lbs on a regular basis.

COMPENSATION, BENEFITS, AND PERKS

• Starting pay of $15.00/hour, depending on experience.
• Complimentary membership to all Momentum locations during employment.
• 20% discount on Momentum classes, programs, and retail.
• Access to outdoor industry pro-deals (eligibility requirements apply).