Job Description

At Swarovski, you don’t just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you’re ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we’re ready for you.

We’re looking for a Clienteling Expert to lead Clienteling execution across the CEEAN cluster and transform customer engagement into measurable sales growth.

This is your chance to own a key commercial program, work closely with retail teams, and play a pivotal role in delivering an elevated luxury experience while driving tangible business results.

About the Job

As a Clienteling Expert, you will own and drive the end‑to‑end Clienteling program within the CEEAN cluster, ensuring consistent execution in stores and delivering measurable commercial impact. Your responsibilities include, but are not limited to:

• Lead end‑to‑end Clienteling execution across multiple markets
• Support stores in adopting and consistently using Clienteling tools and best practices
• Partner with retail teams to improve customer engagement, outreach, and conversion
• Plan and execute Clienteling campaigns, activations, and events
• Support CRM initiatives and promotions through strong store‑level execution
• Track and analyze Clienteling KPIs, sales impact, and adoption metrics
• Manage Clienteling budgets and monitor spend
• Coordinate training and onboarding for store teams
• Act as a trusted expert and advisor for Clienteling‑related topics
• Prepare reports and insights for management and key stakeholders

About You

We are looking for a motivated and execution driven professional with a strong commercial mindset and passion for customer engagement:

• 2–5 years of experience in clienteling, CRM, retail, sales, or customer experience roles
• Previous experience in a retail or store‑based environment
• Strong understanding of customer engagement and loyalty concepts
• Comfortable working with sales data, KPIs, and Excel
• Strong communication and organizational skills
• Proactive, hands‑on mindset with strong ownership
• Customer‑centric and solution‑oriented
• Fluent in English
• Degree in Business, Marketing, or a related field is an advantage

What We Offer

You can expect a range of benefits, including:

• Learning and career development programs to help you grow
• A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
• Hybrid and flexible work options to support your work-life balance
• Paid volunteering leave to support causes that matter to you
• Exclusive employee discounts on Swarovski products
• Meal subsidy
• Health insurance contribution

About Swarovski

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.

Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.

Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace