Job Description

POSITION SUMMARY:

The Client Technologies Technician I is responsible for ensuring the seamless operation of end-user hardware and software within the distribution center. This role involves troubleshooting, managing Help Desk issues, overseeing asset inventory, installing new systems, and supporting special projects. The Technician provides technical assistance related to computer systems, hardware, and software by responding to queries, running diagnostic programs, identifying issues, and implementing solutions.

JOB RESPONSIBILITIES:

• Provide prompt and responsive support for system-related requests from internal users via the help desk.
• Serve as the point of contact in the absence of the Systems Engineer.
• Lead and train Client Technologies Technicians to ensure effective team performance and skill development.
• Set up and install equipment for employee use, including cables, operating systems, and necessary software.
• Troubleshoot, analyze, and resolve hardware and software issues.
• Assist with the installation, configuration, and support of end-user applications (e.g., Email, DLx, Microsoft Office, Windows), as well as IT hardware used at GNC Distribution. Provide training to end-users and handle the repair and replacement of microcomputers.
• Order equipment from approved vendors and verify inventory upon receipt; ensure proper management of purchase orders and user accounts on the network. Support software licensing compliance across departments.
• Monitor and manage backups for file servers and workstations as assigned. Use help desk software to track and manage system issues.
• Continuously research, learn, and maintain technical expertise for all systems used within the distribution center.
• Maintain positive working relationships across all departments to optimize communication and support.
• Help maintain accurate inventory records of all IT-related equipment throughout the facility.
• Additional duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

PHYSICAL ASPECTS/WORK ENVIRONMENT:

• Regularly required to stand; walk; sit; use hands or fingers to handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.
• Regularly/Occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Regularly/Occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, extreme cold & heat, risk of electrical shock, and toxic or caustic chemicals.
• The noise level in the work environment is usually low/moderate.
• Reasonable accommodations may be made to enable individuals to perform the essential functions.

QUALIFICATIONS:

• Two-year Technical Degree; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required.
• 5+ years of successful Network PC experience preferred.
• IT certifications preferred.
• Capability to work closely with the user community in solving day to day issues
• Strong customer service skills, willing to assist all users with various requests
• High degree of proficiency MS Office Suite, Outlook & Internet applications
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
• Solid understanding and application of mathematical concepts
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and senior management
• Self-motivated with critical attention to detail, deadlines and reporting
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to read, write, and comprehend simple instructions, short correspondence, and memos
• Possess a mechanical aptitude; ability to use a large variety of hand tools and basic knowledge of power tools and forklifts.
• Ability to work overtime as necessary

GNC Holdings, LLC is an Equal Opportunity Employer

Company Description

As the global leader in health and wellness innovation since 1935, GNC motivates people to reach their goals with the most trusted and exciting selection of products in the industry.

As #TeamGNC, we work hard to ensure that our consumers come first. We are always cultivating and collaborating on new ideas to bring innovative solutions to the forefront and testing new solutions to translate goals into action. Our team members are advocates for change and innovation.

There is no greater gift than good health and no greater satisfaction than helping others to achieve it. Be a part of helping others to Live Well!

Benefit Offerings

Benefit Offerings: Medical, Dental, Vision, STD, LTD, Paid Company Life Insurance, 401K program with company match, 30% employee merchandise discount on GNC products & 20% employee discount on 3rd party products, Monthly Free Product Offers, and access to the Employee Assistance Program.

Compensation Benefits

Medical, dental, vision insurance, employer-paid life insurance, flex spending accounts, short- term and long-term disability, 401(k) with 4% employer match (match begins after 1 year of service), Paid time off: 128 vacation hours (annually), earned sick time, 64 hours of holiday time (annually), Paid parental leave: 8-week paid maternity leave/ 2- week paid paternity leave, 30% employee merchandise discount on GNC products & 20% employee discount on 3rd party products.