NOVALINK SOLUTIONS LLC

Client Technologies Specialist

NOVALINK SOLUTIONS LLC  •  Augusta, GA (Onsite)  •  5 days ago
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Job Description


Job Description:

Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environment.

Make recommendations on functional and technical improvements to the environment.

Participate in performance and volume analysis and design.

Participate in performance improvement activities. Identify and apply potential improvements related to the environment for an application.

Provide accurate and complete answers to general use and environment questions in a timely manner.

Serve as the point of contact for technology support and services.

Serve as the point of integration between the business functions of the department and the technology requirements of the department.

Provide desktop computer support.

Serve as a point of contact for communication and coordination of service outages.

Attend and participate in bi-weekly team and problem review meetings.

Manage the retirement and disposal of obsolete or broken computer equipment.

Coordinate the procurement and installation of new computer hardware and software.

Coordinate virus protection software programs within departments.

Understand the installation of software patches and upgrades.

Provide input to training and/or documentation materials regarding latest technical and functional design changes.

Ensure that all work is documented for future reference.

Follow quality standards.

Ensure effective and reliable backups are being performed.

Proactively address customer needs.

Communicate accurate and useful status updates.

Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software.

Investigate user problems, identify their source, determine possible solutions, test and implement solutions.

Install, configure, and maintain personal computers and other related equipment, devices, and systems add or upgrades and configures modems, disk drives, CD ROMs, printers, and related equipment.

Assist in troubleshooting network issues, systems, and applications to identify and correct malfunctions and other operational difficulties.

Develop and conduct various training and instruction for system users.

Identify utilization patterns and their effect on operation/system availability and performance expectations.

Ability to work in a team environment.

Strong communication skills; both written and spoken.


Requirements


Top 3 Skills:

Desktop Support

Customer Service

Documentation
NOVALINK SOLUTIONS LLC

About NOVALINK SOLUTIONS LLC

Novalink Solutions LLC (Novalink) is a global consulting and engineering services company. The company provides temporary and permanent staffing services in a variety of areas including Information Technology, Accounting/Finance, Engineering, Insurance, Healthcare, Marketing/Operations, Government Affairs, and Administration. Relying on core competencies of its people and agile processes, Novalink commits to deliver highest quality of service to clients and partners at the most optimal pricing.

Novalink has a global network of experienced and dedicated technical professionals. The Company’s executive team members have an average of twenty (20) years in the Telecommunications and Information Technology areas along with proven experience in executive leadership and strategy implementation. Novalink has its main office in Atlanta, GA.

Novalink has three core business units (1) Managed Engineering Services and (2) Staff Augmentation Services in the areas of expertise in IT/Software Engineering and Telecommunications/Wireless Network Engineering and (3) Non-Executive Staffing Services. Novalink’s targeted markets include Government, Telecommunications companies, Insurance, Energy, Healthcare, and Utilities. Its current client list includes thirty five (35) State governments and several Fortune 500 companies in various target markets. Novalink is Federal GSA Schedule 70 Contract Holder.

Based out of Atlanta, with offices in New York, Maryland, North Carolina and Texas, Novalink’s primary customers are government agencies, telecommunications companies, the healthcare industry, along with energy and utilities.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Suwanee, Georgia
Year Founded
2003
Website
novalink-solutions.com
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