Job Description

Client Technical Support Officer

We have a fantastic opportunity for a motivated individual to join as a Client Technical Support Officer for a 6 months Secondment Role in the Commercial Business Unit Reporting to the Operations Manager the Client Technical Support Officer (CTSO) will be responsible for co-ordinating and resolving matters of technical nature referred to/from the client for attention.

Key responsibilities will include but will not be limited to:

• Liaising with clients regarding disputes, account enquiries and ensuring client specific security standards are being maintained when transmitting data.
• Actioning of incoming correspondence
• Updating file details, balance adjustments and reversals
• Following up any settlement offers forwarded for client approval
• Recommending appropriate legal action when/if required
• Regular communication with clients on day to day transactional tasks that support the operating functions between recoveriescorp and its clients.
• Assisting with or preparing regular reports/registers to clients
• Ensuring Service Level Agreements are adhered to
• Assisting the Account Lead Melbourne & Assistant Operations Manager (CBU) with the proactive management of portfolio’s through effectively using internal reports including but not limited to spin down, status summary reports, FAR’s
• Assisting the leadership group with system process changes and testing

To secure this opportunity you will have:

• Ability to produce, interpret, analyse and report data
• Excellent verbal and written communication skills, excellent questioning skills
• High level of emotional and mental stability and personal resilience, ability to effectively manage stress and pressure
• Confidence to take charge and deal with disputes, escalations and client enquiries until resolved
• Results orientated and highly motivated to achieve goals and targets
• A high degree of emotional self-awareness and control and doesn’t take things personally
• Assertive and confident but not aggressive or arrogant
• Demonstrated attention to detail and standards of excellence, a strong focus on quality
• Demonstrates the values and behaviours of the business

In addition, you will be considered a role model for the company values.

If you are ready to take the next step in your career, don’t miss this opportunity! To apply, click Apply Now!