Job Description

Make your mark partnering with clients and internal teams to deliver high-quality technical implementations, strong testing outcomes, and career growth opportunities.

As a Technical Implementation Analyst in Client Onboarding and Services, you coordinate end-to-end product implementation set-ups for clients. You partner with internal teams and client technology teams to capture requirements, execute testing, and complete production migration. You manage multiple simultaneous requests while exercising sound judgment, clear communication, and a commitment to Diversity, Inclusion & Opportunity.

Job Responsibilities:

• Drive ownership and strengthen client satisfaction throughout implementation delivery
• Manage expectations by establishing timelines and maintaining clear documentation
• Communicate progress, risks, and status updates to clients and stakeholders
• Facilitate discussions with clients to understand requirements and translate them into implementation actions
• Coordinate product setup, testing, and production migration with internal teams and client technology teams
• Perform file validation and support testing activities across implementations
• Apply creative problem solving and sound judgment to resolve implementation challenges
• Escalate and resolve issues in a timely manner, including documenting observations and raising risks as needed
• Identify gaps and exceptions, and recommend practical solutions to close them
• Manage multiple concurrent requests while collaborating effectively across multiple teams
• Work independently with minimal supervision to deliver agreed outcomes

Required qualifications, skills, and capabilities:

• Strong verbal and written communication skills
• Strong logical and analytical skills with attention to detail
• Demonstrated ability to manage multiple work requests with effective time and work management
• Hands-on experience with mainframe testing, transmission testing, and file testing (including ISO 20022, X12, and BAI2 formats)
• Working knowledge of ISO 20022 or electronic data interchange message formats, including extensible markup language
• Working knowledge of system testing, regression testing, and user acceptance testing
• Bachelor’s degree in engineering and 6+ years of experience in banking, financial services, or treasury product implementation in a technical role

Preferred qualifications, skills, and capabilities:

• Knowledge of United States and Canada treasury products
• Experience using UiPath or similar workflow automation tools

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.