Job Description

Make an impact in a role where accuracy, curiosity, and continuous improvement matter. You will help protect data integrity and support compliant client reporting in a fast-paced operations environment. Join a team that values learning, collaboration, and well-controlled execution.

As a Client Tax Operations Associate in the Brokerage Operations team, you will support accurate United States information reporting and withholding processes for our clients. You will analyze data, execute controls, and help identify opportunities to improve efficiency through process enhancements and automation. Working closely with partners across teams, you will help deliver reliable outcomes and a strong client experience.

Job responsibilities

• Analyze financial and transactional data relevant to United States information reporting and withholding
• Build and maintain reports that monitor data accuracy, timeliness, and exceptions
• Identify trends and discrepancies, document findings, and recommend remediation actions
• Execute standardized workflows for cost basis processing and related reconciliations
• Perform daily controls, manage exceptions, and resolve breaks with clear audit trails
• Track key performance indicators and service level commitments, escalating risks as needed
• Apply applicable tax rules and industry standards to support ongoing compliance
• Support automation and process improvement initiatives by drafting queries, assisting with workflow design, and participating in testing
• Reconcile data across systems, investigate root causes of discrepancies, and implement preventive actions
• Collaborate with cross-functional partners to communicate insights, changes, and operational updates

Required qualifications, capabilities and skills

• Bachelor’s degree in finance, accounting, business, data analytics, or a related field (or equivalent practical experience)
• Proficiency in Microsoft Excel, including functions, lookups, and pivot tables
• Ability to learn data analytics and automation tools (e.g., Alteryx, SQL) as required for the role
• Ability to analyze datasets, identify exceptions, and document findings clearly with attention to detail
• Ability to follow standardized procedures and maintain well-controlled execution with clear evidence and audit trails
• Ability to prioritize daily deliverables, manage exceptions, and escalate appropriately
• Effective written and verbal communication skills for partnering across teams
• Commitment to learning and applying changing regulatory or policy requirements relevant to the role
• Demonstrated problem-solving skills, including root-cause analysis and preventive action identification
• Demonstrated ability to learn quickly in a fast-paced environment

Preferred qualifications, capabilities and skills

• Experience supporting United States tax operations, information reporting, withholding, or cost basis processing
• Experience with reconciliation practices and control frameworks in an operations environment, including documenting procedures or contributing to process improvement initiatives
• Exposure to dashboards or operational metrics design to monitor service performance and experience with workflow tools and/or basic data querying
• 5+ years of experience delivering intelligent automation and business analysis (or equivalent experience)
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans