Delta Solutions and Services Bowhead is seeking a Senior Client Systems Support Specialist to support our team at Vandenberg SFB.
The Client Systems Support team provides responsive, comprehensive, and secure end-user IT support across all S4S networks and facilities. Personnel ensure users have reliable access to classified and unclassified systems, communications tools, and collaboration platforms necessary to execute the mission. This position integrates front-line Help Desk functions, technical endpoint support, and executive IT services within a single service delivery framework. The Client Systems Support staff troubleshoot, configure, and maintain end-user systems, provide account and access assistance, coordinate escalations with enterprise providers, and ensure compliance with DoD cybersecurity and configuration management standards.
• Serve as a lead technical resource for client systems support operations, ensuring the delivery of secure, reliable, and high-performance IT services across classified and unclassified environments• Analyze, prioritize, and manage service requests and incidents in alignment with mission objectives and service-level expectations, exercising independent judgment in resolution strategies• Diagnose and resolve complex system, application, and endpoint issues, identifying root causes and implementing long-term solutions to enhance system performance and stability• Design, implement, and optimize system configurations, including domain integration, network connectivity, and collaboration platforms to support operational requirements• Oversee endpoint management and system standardization efforts, including imaging, patching, and configuration baselines to ensure compliance with cybersecurity frameworks (STIG, RMF, ACAS)• Lead identity and access management support efforts, ensuring secure access controls, permissions governance, and alignment with organizational security policies• Evaluate system vulnerabilities and implement remediation strategies, strengthening endpoint security posture and ensuring compliance with DoD cybersecurity standards• Provide executive-level technical support and consultation, ensuring seamless delivery of IT services for senior leadership and mission-critical environments• Coordinate and lead technical support for high-visibility events, ensuring operational readiness, system reliability, and rapid issue resolution• Develop and maintain technical documentation, procedures, and process improvements to enhance service delivery efficiency and standardization• Monitor and evaluate service performance metrics, identifying trends and driving continuous improvement initiatives across IT support operations• Identify recurring technical issues and recommend strategic solutions, collaborating with engineering and cybersecurity teams to improve system performance and reliability• Participate in system configuration reviews, patch management cycles, and compliance inspections, ensuring alignment with regulatory and organizational standards• Provide technical guidance and mentorship to junior personnel, promoting knowledge development and adherence to best practices• Collaborate cross-functionally with engineering, cybersecurity, and leadership teams to support mission objectives and enhance IT service delivery• Support operational readiness, contingency planning, and mission exercises, ensuring systems are fully functional and aligned with mission requirements• Other duties as assigned
• 7+ years of experience leading client system support operations or serving as Tier III/Executive Support. Demonstrated expertise in complex troubleshooting, endpoint management solutions (e.g., SCCM, Intune), and technical oversight of IT service delivery.• Bachelor’s degree in a related field; Master’s degree or additional leadership experience preferred.• Must meet position and certification requirements outlined in DoD 8140 for Technical Support Specialist or System Administrator role at the appropriate tier within six months of hire. Certifications such as CompTIA A+, Network+, Security+, or Microsoft MCSA/MD-100/101 are preferred.• Strong customer service and communication skills with ability to support personnel at all organizational levels including senior leaders. • Knowledge of ITSM ticketing systems (e.g., ServiceNow) and DoD configuration management standards. • Familiarity with endpoint hardening, patching, and vulnerability management practices. • Ability to lift up to 50 lbs. and support physical system setup in office or operations center environments. • Provide after-hours and contingency support as required.
Physical Demands:
Must be able to lift up to 50 poundsMust be able to stand and walk for prolonged amounts of timeMust be able to twist, bend and squat periodically
SECURITY CLEARANCE REQUIREMENTS: Must currently hold an active TS/SCI clearance.
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UIC Government Services and its Bowhead Family of Companies are a division of Ukpeaġvik Iñupiat Corporation, an Alaskan Native Corporation.
Known simply as Bowhead, we are a top ANC that's been in business for nearly 25 years. Bowhead’s 3000 employees and 300 contracts provide premier support to defense and civilian government agencies across the United States, and the world.
Headquartered in Springfield, Virginia, and with 15 offices across the U.S., Bowhead offers services in Systems & Information Technology, Logistics & Marine, Engineering & Program Management, Manufacturing & Products, and Advanced Technology. Our unique, flexible, and streamlined contracting processes offer Sole Source options and numerous contract vehicles for customers’ convenience.
