Job Description
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Client Systems Management Lead
12-month full-time contract (with potential extension)
Customer Risk & Governance Directorate
North Parramatta | Free onsite parking | Hybrid working model
Applications close - COB, 16th April 2026
At Uniting, our purpose is simple but powerful: to inspire people, enliven communities and confront injustice. We’re an organisation that challenges the status quo and works where we’re needed most, and our technology and systems play a critical role in enabling that impact.
We’re now seeking an experienced Client Systems Management Lead to take ownership of a suite of critical client management systems that support multiple portfolios across Uniting. This is a senior leadership opportunity to shape system performance, governance and continuous improvement in a complex, purpose-driven environment.
About the role
This role sits within the Care and Clinical Systems & Reporting team and is accountable for the end-to-end oversight, optimisation and governance of key client management systems used across Communities and Property services.
You will lead a team of four and operate with a high level of autonomy, driving solution design (within vendor constraints), prioritisation, release management and delivery coordination through established governance frameworks.
The role requires a strong balance of technical capability, business analysis, leadership and stakeholder engagement, with a focus on delivering stable, secure and continuously improving systems that enable better outcomes for clients and frontline teams.
Key responsibilities
Leadership & team capability
• Lead, coach and develop a team of system specialists, fostering a high-performing and collaborative culture
• Establish clear ways of working, ensuring consistent use of tools such as Jira and Confluence
• Build capability across the team and broader user groups through structured training and support frameworks
System ownership & governance
• Maintain end-to-end accountability for system performance, stability and sustainability
• Oversee system configuration, hygiene and optimisation to ensure fitness for purpose
• Lead security and access governance including permission models, access reviews and audit readiness
• Ensure strong data governance, integrity and quality across all client management systems
Delivery, change & continuous improvement
• Lead requirements discovery, analysis and documentation, translating business needs into practical solutions
• Apply fit-for-purpose project and release management practices across all system changes
• Oversee UAT and SIT processes, ensuring robust testing, defect management and quality assurance
• Drive continuous improvement initiatives, identifying opportunities to streamline processes and enhance system capability
Stakeholder & vendor engagement
• Build strong, trusted relationships with stakeholders across operational teams, Digital Technology and external vendors
• Lead user forums and engagement channels to capture insights, issues and innovation opportunities
• Influence decision-making and manage competing priorities across a complex organisational landscape
Integration & enterprise alignment
• Ensure effective integration and connectivity across systems and platforms
• Actively manage system interdependencies, risks and issues
• Partner across Uniting to deliver seamless, end-to-end service outcomes
About you
You are a confident and capable systems leader who thrives in complexity and is motivated by purpose-driven work.
You will bring:
• 5+ years’ experience in enterprise systems, business technology or a related discipline
• Demonstrated experience working with client management systems and complex system environments
• Proven ability to lead and develop small teams, driving performance and accountability
• Strong experience in data governance, reporting and system integrity
• Experience delivering end-to-end system enhancements, upgrades and business solutions
• Excellent stakeholder engagement skills, with the ability to influence across all levels
• A structured, disciplined and solutions-focused approach
Highly regarded:
• Experience in the Not-for-Profit, health, community or government sectors
• Exposure to Agile, ITIL or similar delivery frameworks
• Relevant tertiary qualifications in IT, systems, education or a related field
Why join Uniting?
• Be part of an organisation that is deeply committed to social impact
• Lead meaningful work that directly supports better outcomes for communities
• Work in a values-driven culture: Compassionate, Respectful, Imaginative and Bold
• Enjoy hybrid working and flexibility
• Free onsite parking at our North Parramatta campus
• Opportunity to extend beyond the initial 12-month contract
If you’re looking for a role where you can combine leadership, systems thinking and purpose, this is an opportunity to make a genuine difference.
Who we are
At Uniting, we work across aged care, disability, mental health, community services and social justice. We welcome people from all backgrounds and are committed to creating a safe, inclusive workplace for everyone.
Ready to apply?
If you’re looking for a role where you can own outcomes, influence systems at scale, and drive meaningful improvement, we’d love to hear from you.
If you’d like to know more about the role or request a copy of the comprehensive position description, please contact Louise Massie at mmassie@uniting.org.
What we offer you
• Meaningful work that matters — build a rewarding career with one of Australia’s leading human services organisations
• More money in your pocket — access up to $18,550 in tax-free salary packaging as part of our NFP benefits
• Wellbeing that goes beyond work — access Fitness Passport and prioritise your health your way
• A role with real purpose and organisational impact
• A culture that supports growth, inclusion and meaningful work
• Standout location in Sydney’s CBD, close to public transport
• Everyday savings — enjoy exclusive discounts through our U Rewards program
Who is Uniting
Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We support people across all ages and stages of life, with a focus on those experiencing disadvantage and vulnerability.
Our purpose is to inspire people, enliven communities and confront injustice.
Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.
Empowered by diversity
At Uniting, inclusion isn’t just something we value — it’s how we work. Our culture reflects the diversity of our colleagues, and the communities we serve.
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