Department: Operator Services
Location: 361 Whitney Ave, Holyoke, Massachusetts
Job Type: Part-Time
Shift: First
Baystate Health is seeking a Client Service Specialist to join our [Department/Team] at 361 Whitney Ave in Holyoke, Massachusetts. The Client Service Specialist provides essential communication and customer service support in a 24-hour, 7-day-a-week environment, working with patients, families, physicians, vendors, staff, visitors, and internal customers.
The Client Service Specialist plays an important role in ensuring requests are assessed, triaged, and communicated accurately and efficiently. This position also supports emergency response by activating critical code teams, disaster response teams, and stat pages under supervision.
Job Type: Part-Time
Shift: First
Hours: 16 hours per week
Schedule: Variable schedule
Weekend Requirement: Includes some weekends
On-Call Requirement: None
Other Scheduling Requirements: Includes some holidays; role supports a 24-hour, 7-day-a-week operation.
At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization.
Depending on eligibility, benefits may include:
Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice.
Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve.
You Belong at Baystate.
GED or HiSET, Non-Graduate (Required)
Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.
Minimum - Midpoint - Maximum
$17.98 - $20.68 - $24.12
Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.
Baystate Health is the largest healthcare organization in western Massachusetts. The care we provide plays an essential role in health of the people in our communities. Our impact is felt from the patient bedside to the classroom to the workplace and beyond.
Our mission is to improve the health of the people in our communities every day, with quality and compassion. With a focus on quality, safety, value, and experience, Baystate is not only a keystone of our region – we are also a national leader in healthcare.
With a workforce of nearly 13,000 team members, Baystate Health is one of western Massachusetts’ strongest economic engines. With more than 980 beds on average across our five hospitals, we are working to make healthcare accessible to people in our region.
At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and employees. It means we are more than just an organization–we are a community, where you belong.
You Belong At Baystate: BaystateHealthJobs.com
