Kieser Australia

Client Support Team Member

Kieser Australia  •  $58k - $78k/yr  •  South Melbourne, AU (Onsite)  •  2 months ago
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Job Description

Make an Impact with Kieser

About Us

At Kieser, we’re more than a network of Physiotherapy and Strength & Conditioning clinics. Our mission is to help people live stronger, healthier lives through science-backed exercise and rehabilitation. Our team of Physiotherapists, Exercise Physiologists and Exercise Scientists work together to deliver client care that’s evidence-based, innovative and focused on long-term outcomes. We’re growing fast and are on the lookout for like-minded professionals to help shape the future of health in Australia while building a career they enjoy.

Why You’ll Love This Role

Join the team as a Client Support Team Member and make a real difference. You’ll be responsible for answering all incoming calls for all clinics and helping with all call inquiries, supporting clients, managing a centralised inbox and prioritising referrals. Client support act as the link between the clinics and the clients.

This isn’t just a job, it’s a chance to play a role in empowering people to live life to the fullest.

What You’ll Do

  • Provide consistent service following Kieser standards.
  • Resolve or escalate client issues promptly.
  • Ensure consistent phone experience for all clients.
  • Focus on ongoing Client Service Clinic campaign(s).
  • Make outbound calls when needed.
  • Maintain professional email correspondence with practitioners and clinics regarding bookings and appointments.

What We’re Looking For

If you thrive in helping and supporting clients with their bookings, queries, and having a positive experience, we want to hear from you.

Must-haves

Valid working rights in Australia

  • Essential Pass Year 12
  • Essential Experience working with computerised systems

Nice-to-haves:

  • Desired 1-year reception/clients service experience
  • Desired Experience in medical or strength and conditioning environment

What’s In It For You

Structured onboarding + ongoing professional development

Clear career pathways and leadership program

Fun team culture, social events, and wellbeing programs

Free access to Kieser facilities + discounted family memberships

Recharge Leave (1 day) + Birthday Leave (half day)

12 weeks paid parental leave for primary carers

Opportunities to participate in domestic & international outreach programs

Leadership programs

Our Commitment to Diversity

We celebrate diversity and strive to create an inclusive, supportive workplace where everyone feels valued. If you’re passionate about health and want to make an impact, we’d love to hear from you.

If you’re ready to start a career with Kieser, apply now!

Only short-listed candidates will be contacted.

Kieser Australia

About Kieser Australia

Kieser Australia is a leading provider of evidence-based strength training programs, focusing on improving the health and well-being of individuals across the country. Our unique approach to training is based on research and science, and our team of qualified Physiotherapists, Exercise Physiologists and Exercise Scientists work closely with clients to develop tailored programs that are safe, effective, and sustainable.

Originating in Switzerland in 1966 by founder Werner Kieser, Kieser has helped thousands of people achieve their health and fitness goals. This includes injury prevention and rehabilitation, improved posture and flexibility, and increased strength and endurance. Our state-of-the-art facilities are equipped with the latest technology and equipment, including the Kieser Training Method, which is designed to target specific muscle groups and ensure optimal results.

At Kieser, we believe that everyone deserves the opportunity to live a healthy and active life, and we are committed to providing our clients with the tools and support they need to achieve their goals. Whether you're an athlete looking to improve performance, a senior looking to maintain independence, or someone simply looking to improve your overall health and fitness, Kieser Australia can help you reach your full potential.

Industry
Healthcare & Social Services
Company Size
501-1,000 employees
Headquarters
South Melbourne, AU
Year Founded
2006
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