Staffing Proxy
is partnering with
Fasikl
, an innovative Minnesota-based med-tech company, to hire a
Client Support Specialist
. Fasikl develops FDA-cleared AI therapeutic
technology designed to improve lives through accessible, data-driven care
solutions.

This role
supports clients and caregivers throughout their experience using Fasikl’s
device and platform.

This is an
on-site
position.

Position Overview:

The
Client
Support Specialist
serves as the primary point of contact for clients and
caregivers, providing responsive, organized, and solutions-oriented support
throughout their experience with Fasikl’s product.

This role is
ideal for someone who is highly detail-oriented, process-driven, and
comfortable guiding users through onboarding, troubleshooting, and ongoing
support. Success in this role requires strong communication skills,
adaptability, follow-through, and the ability to learn new systems and
workflows quickly.

You do not need
a clinical background to succeed in this role. Instead, Fasikl is looking for
someone who is dependable, organized, technically capable, and committed to
creating a positive client experience.

Key Responsibilities:

• 
  Serve as the primary support contact for clients and caregivers.
• 
  Guide users through onboarding, device setup, and product
  education.
• 
  Troubleshoot device or connectivity concerns and provide clear
  resolution steps.
• 
  Respond to phone and email inquiries in a timely, professional
  manner.
• 
  Maintain accurate documentation of all interactions within support
  platforms (e.g., Zendesk).
• 
  Assist with resupply coordination, order updates, warranty
  inquiries, and general support needs.
• 
  Follow established workflows and processes while ensuring a
  high-quality client experience.
• 
  Identify recurring client feedback or support trends and escalate
  insights appropriately.

What We’re Looking For:

• 
  Associate degree required;
  bachelor’s degree preferred.
• 
  Strong communication and
  interpersonal skills with a professional, empathetic approach.
• 
  Highly organized with strong
  attention to detail and documentation accuracy.
• 
  Comfortable learning new
  technology, systems, and processes quickly.
• 
  Ability to troubleshoot problems
  calmly and guide users step-by-step.
• 
  Dependable, adaptable, and able
  to manage multiple tasks effectively.
• 
  Experience in customer support,
  client services, coordination, hospitality, healthcare support, or other
  client-facing environments preferred.
• 
  Experience using support or CRM
  systems (Zendesk, Salesforce, or similar platforms) is a plus.

Compensation & Benefits:

• 
  Pay range: $22–$25/hr
• 
  Medical, dental, and vision
  insurance
• 
  PTO / paid holidays
• 
  401(k)