Job Description

Client Support Specialist - Victoria (Remote/Hybrid)

Settle Easy is a national law firm specialising in property and conveyancing. Ranked among Australia’s top 10 firms nationally by transfer settlement volume on PEXA, we’re fast-growing, innovation-driven and proud of our collaborative team culture. We move fast, deliver results and enjoy the lighter moments along the way.

Are you a star at providing customer service?

We know that many businesses talk about being customer-focused, but at Settle Easy, we genuinely walk the talk. Settle Easy is looking for individuals who reflect Australia’s diverse community. We want dynamic team-players with experience in customer service. We need you to be:

• An excellent communicator
• Proud of every aspect of your work
• Genuinely interested in property law
• A people person
• Focused on details and deadlines
• Confident guiding enquiries through to next steps

About the Role

As a Client Support Specialist, you will play a key role in delivering a high-quality client experience, managing inbound enquiries, nurturing leads and supporting clients through the early stages of their property journey.

Working closely with our practice and management teams, you will ensure enquiries are handled efficiently, clients feel informed and supported and opportunities are confidently progressed through to engagement. The role is ideal for someone who enjoys the pace of the property industry and takes pride in guiding clients through key decision moments.
This is a permanent part-time role working:

• Monday to Wednesday, 9:00am – 5:00pm
• Potential to extend to Thursday
• Saturday, 10:00am – 3:00pm (required)

Why Join Settle Easy?

✅ Remote/hybrid work environment with a strong culture of accountability and high standards

✅ Join a fast-growing, innovation-driven law firm where results and engagement are recognised

✅ Be part of a collaborative, inclusive, supportive and high performing team

✅ Access professional development, new legal technologies and career progression opportunities

About You

Successful applicants will demonstrate the following: 

• Experience in property/real estate is required - conveyancing/settlement knowledge would be ideal.
• Customer service or related experience.
• Proven ability to work autonomously with accountability and consistent delivery
• High-performing, proactive and committed to client service excellence
• Excellent interpersonal communication skills with a strong customer and stakeholder focus and work ethic
• Strong IT literacy and aptitude for learning new legal technology
• Ability to multitask and manage several different tasks at once in an organised and coherent manner
• Strong communication and collaboration skills to maintain connection across a largely remote team
• 'Can-do' attitude with enthusiasm, confidence, energy and positivity

Ready to make your next move?

If you're ready to thrive in a dynamic, forward-thinking environment, apply now!

Settle Easy is an equal opportunity employer. We celebrate diversity and are committed to creating a safe, inclusive workplace.

The list of essential responsibilities and position requirements are intended to be a guide and additional duties may apply.

We appreciate all applications however, due to the anticipated high volume of applications, we are likely to be contacting only shortlisted candidates in this instance.