Job Description

Job Location: North Atlanta - Alpharetta, GA 30009
Position Type: Full TimeAbout Inhabit
Inhabit is a software company serving the residential and vacation property management industries. It delivers best-in-class software solutions while fostering industry-leading innovation and collaboration. Powered by its diverse team of business leaders and industry experts, the company focuses on providing property management professionals more choice through its software ecosystems.  Inhabit believes that property managers are central to the success of the residential and vacation housing markets and delivers products built to empower them, their investors, and communities. Inhabit’s private equity partners include Goldman Sachs Asset Management, Insight Partners, Greater Sum Ventures and PSG. These are committed to helping support the company’s commitment to property management software solutions. To learn more, visit Inhabit.com.

Inhabit is seeking a Senior Client Support Specialist in our Payments Division at Vantage Card Services. As an ISO & Payment Facilitator, Vantage Card Services values exceptional customer relationships. The Senior Client Support Specialist will manage strong customer relationships, liaise between customers and cross-functional internal teams, and ensure the timely and successful delivery of our solutions according to customer needs. This role is dedicated to providing an outstanding customer experience. The ideal candidate will identify customer needs and consistently exceed client expectations.
Functions and Responsibilities
- Serve as the escalation/2nd level point of contact for all customer-related matters.
- Oversee and ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Assist with complex transaction and deposit reconciliation tasks.
- Manage terminal deployments and troubleshoot issues with clients.
- Support clients in adding or changing services.
- Oversee new merchant implementation and onboarding processes.
- Manage our internal ticketing system, including assignment, SLAs, setup, and reporting.
- Collaborate effectively as an individual or within a team to complete projects.
- Work with processing banks to support client needs.
- Train team members on ticketing, client interactions, systems, and more.

QualificationsMinimum

Qualifications
- Minimum of 1 year of experience in merchant processing, payment solutions, or payment support roles.
- Basic understanding of ACH, credit card processing, payment gateways, and PCI compliance requirements.
- Exceptional written and oral communication skills.
- Self-motivated with a positive, go-getter attitude.
- Strong critical thinking and problem-solving abilities.
- Ability to thrive in a fast-paced environment under pressure.
- Proficient with CRM software and MS Office, particularly MS Excel.
- Experience in delivering client-focused solutions tailored to customer needs.
- Proven ability to manage multiple projects simultaneously with keen attention to detail.
- Team player who are eager to contribute directly to our company and clients.
- Expertise in high-level FERS review and reporting.
Education & Skills Requirements
- 2+ years of experience in payments, including merchant services, banking, finance, or underwriting.
- At least 2 years of experience in a Client Support or Account Manager role.
- Bachelor’s Degree or other relevant certifications, licenses, or training is a plus!
Type
- Full time, Salary, Non-Exempt
Location
- Alpharetta, GA
- We have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday
Benefits Include
- Competitive Pay
- Health Insurance: Medical, Dental, Vision and Prescription Plans
- Health Savings Accounts
- Flexible Spending Account
- Dependent Flexible Spending Account
- Critical Illness
- Accident
- Retirement Savings Plan (401K) with discretionary company match
- Short- and Long-Term Disability
- Company Paid $25,000.00 life insurance
- Supplemental Life and AD&D Insurance
- Employee Assistance Program
- Paid Holidays
- Paid Vacation
- Paid Volunteer Time
- Inhabit Employee Discount Programs
Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.