Job Description

General information

Entity

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.

Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services.

CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024)

By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities..

Reference

2026-111357

Publication date

20/05/2026

Business type

Types of Jobs - Finance / Accounting

Job title

Client Support Officer Payment Services M/F

Contract type

Permanent Contract

Expected start date

01/08/2026

Management position

No

Job summary

The payment services team is in charge of processing all outgoing payment involving clients accounts within currency market deadline, then reconciling any discrepancies spotted. There is as well a filtering control check to identify any restricted payment recipient.

The CSO is representing the company department in front of the client, therefore he should have been trained thoroughly and transversally on all activities managed at custody services Canada. His main duties will consist of (list non exhaustive and subject to amendment):

• Building and keeping a good rapport with customers and fully comprehending their needs.
• Providing training on procedures to new team members.
• Ensuring that client information is updated and reviewed, including sensitive data such as quality level requirement, workflows management and technical documentation .
• Maintaining knowledge of current services to provide clients with accurate information.
• Take in charge all client request in a timely manner (within 2 hours
• Participate to process improvement steps necessary to adapt internal tools to meet client expectations

Payment services

• Chase broker / client on issues/discrepancies spotted on transactions
• Take in charge analysis and investigation on existing pending or breaks
• Manage incoming chasing or queries from counterparts and clients
• Release payment instructions on market by respecting treasury cut off
• Be the entry point for incoming calls or client queries

Preference will be given to applicants with:

• Payment knowledge (TARGET, SEPA, CBPR+).
• Excel skills (Pivot tables, Chart manipulation, Basic Formulas)
• Knowledge of SWIFT message types: MT103/PACS.008, MT202/PACS.009, MT210/CAMT.057, MT900&MT910/CAMT.054

Supplementary Information

Competitive salary:

• Bonuses are available, amounts are discretionary and performance based

Benefits Package:

• Health Benefits which include Extended Health Benefits, Dental Plan, Vision Care, Paramedical Services Coverage
• Life Insurance
• Long Term Disability
• Maternity and paternity benefits (Top Up)
• Registered Retirement Savings Plan (RRSP)
• Subsidised public transportation
• Vacation entitlement starting at 3 weeks
• Annual Learning and Training Subsidy paid by employer
• Professional development opportunities and training

A collaborative and supportive team environment

Exposure to the asset management industry with opportunities for growth

Position location

Geographical area

America, Canada

City

Montreal, Quebec

Remote work

hybrid

Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Ideally 18+ months of financial services experience within [Back office payment operation / settlement / FXMM / , etc.]

Level of minimal experience

0-2 years

Experience

Ideally 18+ months of financial services experience within [Back office payment operation / settlement / FXMM / , etc.]

Required skills

Must have skills:

• Ideally 18+ months of financial services experience within [Back office payment operation / settlement / FXMM / , etc.]
• Securities knowledge (Could be from CSC and or banking industry experience)
• Excel (Pivot tables, Chart manipulation, Basic Formulas)
• Attention to detail
• Proven track record of client request management
• Knowledge of SWIFT messages type (especially 56X, 54X) is a plus
• French skill is a plus

Languages

English / French