About us
Across our campuses in Newcastle, the Central Coast, Sydney, and Singapore, the University of Newcastle supports over 37,000 students and employs more than 2,500 staff.
Our Digital Technology Services team offers a collaborative and supportive environment, where we are committed to customer service and continuous improvement. If you thrive on challenges, value diverse perspectives, and have a growth mindset, you'll be a great fit with us.
The role
As a Client Support Officer, you will have the opportunity to work across multiple support zones and engage with staff and students across the University.
Some of your key responsibilities include:
A more comprehensive list of responsibilities can be viewed in the position description.
This is a permanent, full-time role, working a rotating roster between 8 am – 6 pm, Monday to Friday. You will be based at our Callaghan Campus, located on Awabakal and Worimi land.
Please note that walking some distances on campus and lifting equipment is an inherent part of this role.
About you
Our ideal candidate will have:
Additional requirements
Remuneration and benefits
The salary for this position will range from $ 80972 to $ 93929 + 17% superannuation, commensurate with skills and experience.
We also offer additional perks such as extra leave, flexible working options, and staff discounts. For more details, explore our Benefits at a Glance page.
How to apply
If you are viewing this ad on a job board, please click ‘Apply’ to be redirected to the University’s website, where you can review the full Position Description and submit your application.
Please include the following:
Contact Us
Position enquiries? For specific position enquiries, please contact Brian Mullaly, Manager, Client Support via email Brian.Mullaly@newcastle.edu.au
Having Difficulties? Please reach out to us: employment@newcastle.edu.au
Applications close: Thursday 2nd July 2026, 11:59 PM (AEDT).
Our assessment process
Typically, candidates that progress beyond the shortlist stage can expect to undertake the following (minimum) assessment activities as part of the recruitment process:
Our University is committed to creating a safe, respectful, and inclusive environment for every member of our community. This commitment is central to our values and our efforts to build a diverse workforce where everyone can thrive.
As part of this, and in alignment with the National Higher Education Code to Prevent and Respond to Gender-Based Violence 2025, from 1 January 2026, the University will also consider gender-based violence risk factors as part of our recruitment processes.
The completion and return of the University’s Gender-based Violence Declaration Form will form part of the pre-employment checks for this position and any offer of employment will be conditional upon review by the University.
Our adherence to the Code is about more than compliance—it’s about living our values. Together, we can ensure our University remains a place where respect, safety, and inclusion are non-negotiable.
The University of Newcastle is committed to equity, diversity and inclusion. We value the unique backgrounds, experiences and perspectives each person brings to our community and strive to create a culture of belonging where everyone can thrive. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people with diverse gender identities and sexualities, people living with disability, and those from culturally and linguistically diverse backgrounds.
