Job Description

Location: Edinburgh, UK (Hybrid)

In this position, you’ll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

As a Client Service Officer, you will play a key role in delivering exceptional client experiences, supporting Client Managers with precision, efficiency, and care. You’ll help strengthen relationships across a diverse client portfolio, ensuring every interaction adds value. In our dynamic environment, your impact goes beyond day-to-day support you’ll help shape the future of our client partnerships while unlocking opportunities to grow and develop your own career.

A role you will love

You’ll support Client Managers to deliver accurate, timely client support, managing both scheduled and ad hoc tasks. Assist in building strong client relationships, support retention and growth, and contribute to managing risk and identifying commercial opportunities all in a fast-paced, rewarding environment.

Some of your key responsibilities will include: 

• Deliver all Client Support tasks efficiently, accurately, and within agreed timelines, ensuring correct charging in line with agreed tariffs.

• Provide day-to-day support to Client Managers and act as a key point of contact for clients, brokers, shareholders, and internal teams—handling queries with professionalism and care.

• Proactively support client teams with routine and ad hoc projects, including new client setup, mailing matrices, and archiving activities.

• Take ownership of personal development while supporting and mentoring less experienced colleagues, collaborating effectively across the team and sharing knowledge where required.

• Maintain strong governance by supporting compliance with procedures and regulatory requirements, regularly reviewing and improving processes, and identifying efficiencies across the wider business.

• Manage risk and ensure accuracy in financial processes, including reconciliation of Issued Share Capital, processing allotments and buybacks within deadlines, and escalating and resolving discrepancies with relevant stakeholders.

What will you bring to the role?

You will bring a collaborative mindset and excellent communication skills to thrive in a team environment, along with the ability to deliver accurate and timely work while managing priorities effectively. Your customer-focused approach, strong problem-solving skills, and attention to detail will ensure exceptional service delivery. And a commitment to developing your industry knowledge will help you succeed, supported by your numeracy skills and experience in planning and managing workloads to meet deadlines.

Other key skills required for the role include:

• Previous experience of working in a team environment

• Experienced communicator

• Strong Problem-Solving ability within boundaries of authority

• Experience in delivering exceptional Customer service

• Developing Industry knowledge

• High attention to detail

• Experience in planning and managing workload to meet deadlines

• Ability to identify and solve problems

• Numeracy skills

• MS Office suite – proficient

• Previous Registry / Financial Services experience desired (but not essential)

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle

Health and wellbeing rewards that can be tailored to support you and your family

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub

A company to be proud of
We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities. Fairness and culture
We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.