Job Description

About Us

AusHealth is an Australian-owned, profit-for-purpose medical research company passionate about helping Australians to live happier and healthier lives. Our Diagnostics division provides various products and services that help in creating and maintaining a safe workplace environment with a strong focus on Drug & Alcohol Policies & Testing Services, with 100% of the profits made servicing our extensive national client base, being used to fund world-first medical research and technologies, developed right here in South Australia.

Due to ongoing client growth and internal promotions within the company, we are currently looking for a Client Support Officer to help support our existing team in providing exceptional round the clock service to our clients.

You will be responsible for delivering exceptional service, with a strong customer centric approach to support external and internal stake holders via effective, professional & accurate management of all incoming communications. They will also be instrumental in supporting the delivery of quality service to all AusHealth clients, by managing various pre-planned & ad hoc testing sessions in line with all standard processes and procedures.

About the Role

Reporting to the Client Support Team Leader you will be required to:

• Receive and respond to incoming calls, emails and other enquiries relating to drug & alcohol testing, immunization clinics, respiratory fit mask testing and more
• Timely & effectively fulfil all incoming Post Incident booking requests, including the sourcing and scheduling of collectors
• Manage, resource and plan client drug and alcohol testing schedules, immunization clinics, and respiratory fit mask testing in line with relevant client needs
• Arrange and book travel requirements for Collectors, Nurses, Trainers & other AusHealth Work staff as required with consideration to cost effective arrangements and fatigue management
• Processing and actioning of any required paperwork received in line with company policies and client SOPs, including the processing of payments as required
• Additional support to the wider Customer Service team, in times of excess workload to ensure all client obligations are being met in a timely and efficient manner
• Working on a variable & rotational roster with the flexibility to backfill shifts as required to cover for leave and staff shortages, including but not limited to weekend & overnight on call availability

About You

To be successful in this role, you will bring:

• Previous experience in a customer service or administration role
• Demonstrated customer service skills including the ability to establish positive relationships with internal and external customers, able to determine & address customer requirements and effectively deal with difficult customers
• Well-developed interpersonal skills including written and verbal communication, negotiation, and teamwork
• Strong communication allowing to easily convey clear and concise information both verbally and written
• Experience in assessing priorities and working quickly and accurately to produce work of a high standard in a busy environment
• Strong administration skills including competence in using electronic databases and IT solutions to access and enter information with a high attention to detail and data entry accuracy

If you feel you have the skills and passion to make this role your own, please apply with your resume and cover letter outlining your suitability for the role.

Respectfully, no recruitment agencies please and only candidates holding full eligibility rights to work in Australia will be considered.