At Q4, we make an impact together, obsess over our customers, operate with integrity, and bring big ideas to life.
Q4 is charting a bold new path for investor relations as the first AI-driven IR Ops Platform, providing everything an IR team needs to succeed on a single, powerful platform. The Q4 Platform enables public companies to attract, manage, and understand investors - all in one place. Over 2,600 customers, including many of the most respected brands in the world, trust Q4 to help drive premium valuations for their companies. Only Q4 offers a tech stack holistically designed to equip IR teams with data, insights, and smart workflows that power remarkable outcomes. Learn more at q4inc.com
We hire smart, curious, and talented people to push boundaries, reimagine what’s possible, and turn challenges into opportunities. All while keeping the needs of our clients at the heart of everything we do.
Come grow with us!
About the role
The primary responsibility of the Manager, Client Support Services is to ensure the team delivers exceptional customer service to the Q4 client base. Our clients expect perfection in all things! This is not always possible, but the leader of this group should always be looking for ways to improve themselves and their teams. As the Manager of Client Support Services you will have an opportunity to impact many different parts of the organization. This is a growing role with growing responsibility.
Please note, this position's schedule is 12 pm - 8 pm EST, Mon - Fri
What you'll do
Responsibilities - Team Management
Support Management
Qualifications
Compensation & Pay Transparency: The anticipated annual gross base salary for this position is dependent on the candidate’s primary work location. Final compensation is determined by a candidate's unique skills, experience, and internal equity.
Vacancy Status: This job posting is for an existing vacancy currently open at Q4.
Artificial Intelligence (AI) Disclosure: In our commitment to an efficient and objective hiring process, Q4 utilizes machine-based systems (AI) to assist in the initial sourcing of applicants. All final hiring and selection decisions are reviewed and conducted by our human recruitment team.
Q4 Inc. is the leading provider of IR Ops software with the world's largest set of proprietary investor data, purpose-built to remove obstacles between public companies and their investors. Q4 gives investor relations leaders, C-Suite Executives and their teams the tools to attract, manage, and understand investors – all in one place.
The Q4 Platform™ combines powerful AI capabilities with comprehensive IR tools to deliver transformational results. Our latest AI innovation, Q by Q4, the industry's first IRO Agent™, streamlines earnings preparation, market research, and investor communication through intelligent chat, automated dashboards, and simplified relationship management. These AI-powered tools work alongside our established applications for website and event management, engagement analytics, and overall lifecycle management, including AI Earnings Co-Pilot to generate draft scripts based on historical data, and AI earnings call summaries to understand peer sentiment. The Q4 Platform also includes a streamlined investor CRM and shareholder intelligence with enhanced metrics to elevate investor targeting strategies.
Q4 delivers the data, insights, and workflows that give IR teams the power to focus on what really matters: strategy, relationships, and driving premium valuations for their companies. With AI that shows up prepared, tells you who to talk to and why, and guides rather than just reacts, Q4 is redefining what's possible in investor relations.
The company is a trusted partner to more than 2,600 public companies globally, including many of the most respected brands in the world, and maintains an award-winning culture where team members grow and thrive. Q4 is headquartered in Toronto, with an office located in London.
