Winsupply

Client Support Intern

Winsupply  •  Moraine, OH (Onsite)  •  1 hour ago
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Job Description

Company Description

Winsupply is in the business of creating and enabling entrepreneurs to achieve their dreams through wholesale distribution. Winsupply is a group of over 680 locally-owned companies that operate across a variety of industries, including HVAC, Plumbing, Electrical and more. The purpose of the support services campus is to eliminate obstacles and provide support to help our entrepreneurs succeed. Support service employees assist entrepreneurs in achieving their dreams through finance, accounting, IT, and other back-office operations.

Job Description

Internship Summary

The Winsupply Internship Program offers students a unique opportunity to build valuable skills through immersive classroom learning, off-site training, and a collaborative capstone project. The program is structured to promote professional development by offering mentorship, meaningful networking opportunities, and hands-on experience in real-world projects. Participants will not only develop their careers but also make a significant impact within the Winsupply organization, contributing to innovative solutions and long-term success.

Position Summary

We are seeking a proactive and tech-savvy Client Support Intern to join our IT team. This role focuses on analyzing and resolving Tier 2 technical issues that escalate beyond the Tier 1 Helpdesk, provisioning and maintaining hardware for local companies, and assisting with employee onboarding. The intern will also play a key role in inventory management, troubleshooting hardware and software issues, and supporting various IT needs at the main campus. This is an excellent opportunity for students or recent graduates interested in gaining hands-on experience in IT support and operations.

Key Responsibilities

  • Address and resolve Tier 2 help desk escalations through the ticketing system.
  • Follow up on outstanding tickets to ensure timely resolution.
  • Install and configure hardware and software for new employee onboarding.
  • Provide support for PCs, phones, and mobile devices on campus.
  • Manage and monitor internal IT assets to maintain accurate inventory records.
  • Troubleshoot technical issues related to computers, smartphones, and tablets.
  • Assist with billing, leasing, ordering, and evaluating new equipment.
  • Perform other duties as assigned to support the IT team.

Competencies for Success

  • Communication Skills
  • Proactiveness
  • Adaptability
  • Ability to work both independently and collaboratively
  • Problem solving
  • Networking skills
  • Self-motivation
  • Willingness to learn
  • Critical thinking
  • Integrity

Qualifications

Minimum Qualifications

  • Currently enrolled in an accredited university or college, either at the undergraduate or master’s level.
  • One semester post-graduation

Additional Information

Physical Demands

The physical demands here are representative of those that must be met to successfully perform the essential job functions with or without reasonable accommodations:

  • Sitting for extended periods of time.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.

We are committed to inclusion, diversity, and equal employment opportunity, regardless of race, color, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other factor protected by applicable federal, state, or local laws.

Winsupply

About Winsupply

Founded in 1956, Winsupply is a family of companies that includes more than 680 locally owned wholesalers across the United States, along with service companies that provide business support and sourcing, and Winsupply Inc.

In business to build entrepreneurs, Winsupply Inc. holds a majority equity stake in these independent wholesalers, known as Winsupply Local Companies.

For the fiscal year ending January 31, 2026, Winsupply reported annual sales of $8.4 billion. The Winsupply Family of Companies employs approximately 9,500 people nationwide.

Collectively, Winsupply Local Companies are among America’s leading distributors of construction materials, equipment, supplies, and solutions for residential, commercial, industrial, municipal, and maintenance, repair, and operations applications.

They serve contractors, installers, and facilities organizations across a wide range of industries, including plumbing and heating; hydronics; pipes, valves and fittings; HVAC and refrigeration; electrical; fastening hardware; waterworks and utility; pumps; turf irrigation and landscape; and pipe, metal, specialty, and fire system fabrication.

At the core of the Winsupply model is The Spirit of Opportunity™: the chance for local owners to invest in themselves, build equity, and lead their own wholesaling company, backed by the support and resources of Winsupply.

Visit winsupply.com for ecommerce; visit company.winsupply.com for corporate information.

Industry
Wholesale & Distribution
Company Size
1,001-5,000 employees
Headquarters
Dayton, OH
Year Founded
1956
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