Work with the technical teams to ensure a consistent and high-quality level of support.
Monitor Zendesk support queues to address any support tickets opened by users and following
up on pending items.
Provide prompt, efficient and detailed support to the customers for the software product.
Maintain a positive, empathetic and professional attitude toward customers at all times.
Perform client onboarding and training post sales.
Prepare knowledge base support articles for new functionality introduced in applications.
Handle support phone calls and document problems to convey to the technical team.
Actively seek solutions to customer needs, communicating trends to leadership, and suggesting
innovative solutions on behalf of the customer experience.
Spursol is on a mission to use technology as a catalyst to solve real problems. The expertise of the company lies in built software products for businesses and creating sustainable businesses around these products. Over the last decade, SpurSol has bootstrapped and built multiple brands serving customers globally, setting the foundation for a sustainable business that is well positioned to create meaningful impact.
