Job Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for Client Support Agents to join our ever evolving Technical Support team and help shape the future of global commerce.

About The Role

Do you enjoy helping people, solving problems, and learning new technology? Join Sentral, Australia's leading school management platform, and play a key role in delivering exceptional support to educators and school communities.

As a Client Support Agent, you'll provide first and second-level support, troubleshoot technical issues, build strong customer relationships, and help schools get the most value from our software.

Salary

The full-time equivalent salary range for this position is AUD $75,000 – $80,000 per annum, plus superannuation

We are currently recruiting for two part-time positions, each working approximately 22.5 hours per week The available shifts are:

• 7:30am – 12:00pm, Monday to Friday
• 2:00pm – 7:00pm, Monday to Friday

The salary for each part-time role will be paid on a pro-rata basis, according to the hours worked.

What You’ll Own

• Deliver support via phone, email, tickets, and online meetings
• Troubleshoot and resolve software and technical issues
• Guide customers through system setup and usage
• Build trusted relationships with school users and administrators
• Escalate complex issues and collaborate with senior support team members
• Manage support tickets to meet service levels and customer satisfaction targets
• Contribute to knowledge-sharing, self-help resources, and process improvements
• Work closely with colleagues to enhance the customer experience

What You’ll Bring

• 2+ years' experience in customer service, helpdesk, or software support
• Strong troubleshooting, problem-solving, and analytical skills
• Excellent verbal and written communication skills
• Ability to manage multiple priorities and work independently
• Customer-focused, solutions-driven mindset
• Passion for technology and learning new systems
• Experience with cloud-based applications and web technologies
• Understanding of customer service best practices and SLAs

It's a Bonus if You Have

• Experience in Education, EdTech, or supporting schools
• Knowledge of SQL, debugging tools, or ITIL principles
• Understanding of SDLC and web-based applications
• Diploma or qualification in IT, Networking, or a related field
• Familiarity with Sentral or other school management systems

About The Team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

#LI-HYBRiD

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com