About 1Now

1Now is an AI-powered SaaS
platform built for modern car rental businesses. We help fleet owners increase
revenue, reduce Turo commission fees, and streamline operations through custom
booking websites, secure driver verification, automated rental agreements,
AI-powered workflows, and fleet analytics. We're building the operating system
for independent car rental businesses, and we're looking for people who enjoy
solving problems, taking ownership, and building systems that scale.

About the
Role

We're hiring a Client Success
Team Lead to own the entire client journey after the sale, from onboarding
through ongoing support and long-term success. You'll be the single point of
accountability for making sure every client launches smoothly, adopts the
platform, gets fast and effective support, and keeps growing with us. You'll
lead the client operations team day to day, set the bar for how we work with
clients, and build the playbooks that let this function scale.

What You'll Own

• 
  The full client journey: onboarding, implementation,
  support, and long-term success, end to end
• 
  Client onboarding, including account setup, platform
  configuration, integrations, payment workflows, and go-live
• 
  Onboarding sessions and platform training for new clients
• 
  The primary point of contact for client queries, issues, and
  escalations, ensuring timely resolution
• 
  Client relationships through regular check-ins, follow-ups,
  and proactive outreach
• 
  Client health monitoring, identifying adoption gaps and
  retention risks early
• 
  Recurring issue patterns, working with Product and
  Engineering to fix root causes
• 
  Accurate client records and support history in the CRM
• 
  Onboarding playbooks, SOPs, and knowledge base content
• 
  The client operations team, including day-to-day guidance,
  mentorship, and performance
• 
  Client success metrics and service quality across the team

Requirements

What You Bring

• 
  2 to 4 years in Customer Success, Support, Onboarding, or
  Account Management, ideally in SaaS
• 
  Experience owning the full client lifecycle, not just one
  stage of it
• 
  A track record of managing or mentoring a team
• 
  Strong communication skills and a genuine client-first
  mindset
• 
  Comfort handling escalations and solving problems under
  pressure
• 
  Hands-on experience with CRM and modern SaaS tools
• 
  Ability to juggle multiple clients and priorities without
  dropping the details
• 
  A proactive, ownership-driven approach and comfort working
  independently in a fast-paced startup
• 
  Bonus: experience using AI tools like ChatGPT or Claude in
  day-to-day work

What Success Looks Like

• 
  Clients launch confidently and use the platform with minimal
  friction
• 
  Issues get resolved fast, with high client satisfaction.
• 
  Strong relationships translate into better adoption and
  retention
• 
  Client operations run in an organized, scalable, and
  improving way
• 
  The team operates with ownership, accountability, and a
  client-first mindset