Job Description

University Physicians’ Association, Inc is seeking an experienced and people-focused Client Success Supervisor to join our Revenue Cycle Management (RCM) team in West Knoxville. This role is ideal for a confident leader who thrives in a fast-paced environment, values team development, and is passionate about driving operational excellence and high-quality client service.

As a Client Success Supervisor, you will play a key role in leading and supporting a team of billing professionals while fostering a positive, collaborative, and accountable work culture. You’ll balance operational oversight with mentorship—ensuring both team success and client satisfaction.

What You’ll Do

• Lead and oversee day-to-day team operations, including time-off requests and staffing oversight
• Exercise sound administrative judgment with a focus on quality, efficiency, and service outcomes
• Ensure work is completed in accordance with established productivity and performance standards
• Implement and enforce departmental policies, procedures, and best practices
• Provide ongoing coaching, recognition, and constructive feedback to support professional growth
• Adapt communication styles to effectively engage and support diverse team members
• Serve as an accessible resource for team questions, guidance, and issue resolution
• Maintain consistent team engagement and a positive, approachable leadership presence
• Effectively utilize resources to meet departmental and organizational goals
• Demonstrate leadership behaviors that build trust, respect, and accountability
• Apply advanced knowledge to problem-solving and decision-making
• Maintain timely follow-up and completion of responsibilities
• Create and sustain a work environment free from fear or retaliation
• Manage competing priorities and interruptions while keeping work on track
• Identify issues requiring escalation and collaborate with leadership for resolution

Why Join UPA?

We offer a comprehensive and competitive benefits package, including:

• Paid Time Off (PTO), Paid Holidays and Sick Leave
• Medical, Dental, and Vision Insurance
• Short-Term and Long-Term Disability
• Life Insurance
• Critical Illness Coverage
• 401(k) with company match and immediate vesting
• And more!

Join a respected healthcare organization where your leadership makes a meaningful impact—on your team, our clients, and the patients we ultimately serve.

Apply today to take the next step in your leadership career with UPA.

Requirements

Qualifications & Skills

• High school diploma or equivalent required; college coursework or degree preferred
• Advanced medical billing and coding knowledge; certifications strongly preferred
• In-depth understanding of Revenue Cycle Management, payer regulations, and industry standards
• Advanced computer and system application proficiency
• Strong written and verbal communication skills
• Demonstrated ability to lead others while aligning with departmental goals and policies
• Strong organizational and multi-tasking abilities
• Sensitivity to the balance between people, processes, and performance

Physical Requirements

• Office-based role requiring sitting and standing
• Manual dexterity for computer and office equipment use