Job Description

Essential Job Duties and Responsibilities:

Join International SOS – Protecting Lives Worldwide
International SOS is the global leader in health and security services, helping organizations keep their people safe and healthy wherever they work. From expert medical and security assistance to emergency response and risk management, we operate in over 90 countries through a trusted network of clinics and professionals. If you’re passionate about making a real impact and thrive in a dynamic international environment, join our mission today.
We’re looking for a Japanese-English Bilingual Client Success Specialist to help both our clients and lso our sales team for the smooth operations

• Customer-facing role supporting clients across the APAC region, based in Tokyo
• Act as a trusted advisor and customer advocate throughout the client lifecycle
• Manage client onboarding, implementation, training, and ongoing support
• Ensure high client satisfaction and successful adoption of products and services
• Partner closely with Sales, Product, Technical, Operations, and Data teams
• Support client reviews, discussions, and continuous service improvement initiatives
• Maintain accurate client information and stay current on product updates and roadmaps

Requirements:

• Experience in client success, account support, or B2B service delivery
• Background working in an international or regional environment preferred
• Strong customer focus with excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proven experience working cross-functionally and in multicultural teams
• Native-level proficiency in Japanese and English (spoken and written)
• Strong organizational skills with high attention to detail
• Additional APAC language skills (e.g., Korean or Chinese) are a plus

Footer

#LinkedinJapan
#Japan
#LI-Onsite