Job Description
Work Arrangement: On-Site
The Client Success Specialist partners with agents and internal teams to support the successful implementation and adoption of business solutions that drive revenue and operational performance. This role manages the execution of initiatives from planning through post-go-live support, while helping agents optimize their processes and results.
This is a highly collaborative role that blends project coordination, data awareness, and day-to-day support to ensure a strong experience for agents and consistent service delivery.
What You’ll Do
• Support the implementation of business solutions, including planning, testing, training, and post-go-live support
• Partner with agents to understand business needs and identify opportunities to improve performance and expand services
• Configure and tailor solutions to align with agent operations and requirements
• Train agents and end-users on systems, tools, and best practices
• Provide ongoing support, including troubleshooting issues and adjusting solutions as needed
• Track and maintain KPIs and reporting to support operational and revenue goals
• Analyze performance data to identify trends, gaps, and opportunities for improvement
• Share agent feedback and insights with internal teams to support continuous improvement
• Maintain accurate CRM data to support visibility into activities and performance
• Build strong working relationships with agents and internal stakeholders
What We’re Looking For
• Bachelor’s degree in a related field or equivalent experience
• 2+ years of experience in operations, sales support, consulting, analytics, or a related field
• Experience in logistics, transportation, or brokerage environments is highly preferred
• Strong organizational skills with the ability to manage multiple priorities
• Comfortable working with data and using insights to support decisions
• Strong communication and relationship-building skills
• Ability to troubleshoot issues and adapt in a fast-paced environment
Nice to Have
• Experience supporting sales or revenue-generating teams
• Experience working with CRM systems and reporting tools
Benefits & Work Environment
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Generous paid time off, holidays, and personal leave
• Life insurance, disability coverage, and employee assistance programs
• Professional development and growth opportunities
• Collaborative, team-oriented culture within a respected leader in the moving and logistics industry
Work Authorization
Candidates must be legally authorized to work in the United States on a permanent basis. UniGroup is unable to provide visa sponsorship or employment authorization support now or in the future.
We foster diversity, in part, by imposing a strict policy of non-discrimination. Employment decisions are made without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, age, religion, disability, veteran or military status, genetic information or other status protected by the law.
We value the unique skills and experiences that veterans and separated service members bring to our workforce. While serving our country you have gained skills such as leadership, flexibility, and agility, which will help to make you successful here. We are dedicated to supporting military families and ensuring that we provide a welcoming environment for our country’s heroes. We hope you consider joining the UniGroup family.
UniGroup is committed to the full inclusion of all qualified individuals. As part of this commitment, UniGroup will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact careers@unigroup.com.
