Job Description
The Customer Success Manager (CSM), WasteX at Conservice is the primary advocate for our customers' success, serving as the face of the WasteX program and owning the end-to-end customer experience. You will be accountable for the value created for our customers through three core pillars:
- Customer Value Creation: Actively involved in onboarding new relationships, working directly with senior executives and frontline roles to implement the program.
- Customer Management: Owning the long-term relationship to ensure increasing value through strong business acumen, problem-solving, and relationship-building.
- Internal Enablement: Collaborating with internal leaders to improve products and drive continuous growth. We seek problem solvers who excel as both individual contributors and people developers.
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Core Competencies
- Leadership: Demonstrate initiative and an ownership mindset; identify and execute value-creating opportunities for customers and internal operations.
- Problem Solving: Leverage structured thinking and a focus on root causes to plan and resolve complex issues.
- Customer Centricity: Embrace value creation as the driver for perpetual partnership; seek every opportunity to deliver ROI.
- Effective Communication: Manage expectations for both customers and internal stakeholders via comprehensive written and verbal communication.
- Operational Discipline: Utilize a firm grasp of processes, technology, and objective data to meet customer needs effectively.
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What This Role Offers
- High Visibility: Work in a role where efforts have a genuine impact on business results and internal operations.
- Revenue Ownership: Build deep customer partnerships that deliver measurable ROI for clients and drive long-term retention for Conservice.
- Career Growth: Opportunity to grow within an industry leader in the waste services and sustainability space.
Qualifications
Qualifications and Experience:
- Education: Bachelor’s degree in business, Environmental Engineering, Environmental Sciences, or similar.
- Professional Experience: 4–7 years of post-bachelor’s experience in a project-based environment (Customer Success, Consulting, or similar corporate roles).
- Industry Knowledge: Demonstrable experience in the waste and recycling industry is highly preferred.
- Technical Proficiency: Experience with technology platforms (ERPs, CRMs, or niche SaaS technologies) and an understanding of SaaS business models.
- Stakeholder Management: Proven ability to work across various functions and seniority levels (Frontline to C-Suite).
- Analytical Skills: Strong understanding of process methodologies and the effective use of data to drive decisions.
