Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to gifted people, regardless of location.
Our client is a specialized, done-for-you lead generation agency that works exclusively with automotive detailing businesses across the United States. Through high-performing Meta advertising campaigns, the company helps ceramic coating, paint protection film (PPF), and window tint shops generate qualified leads and grow their businesses. Having served more than 100 clients and generated over $3.2 million in tracked booking revenue, our client has built a reputation as a performance-driven agency with deep expertise in the automotive detailing industry—not a generic marketing agency.
We're seeking a Client Success Manager to serve as the operational backbone of the client experience. This role is responsible for ensuring every client feels supported, informed, and guided throughout their journey with the company.
The Client Success Manager is not responsible for media buying or campaign strategy. Instead, this person owns the communication, coordination, onboarding, and follow-up processes that keep clients engaged and satisfied. Success in this role requires exceptional organization, proactive communication, and consistent follow-through.
This position is ideal for someone who enjoys building client relationships, managing multiple moving pieces, and ensuring nothing falls through the cracks.
Schedule coverage need: Mon-Friday with half day on Saturdays
Compensation
The ideal candidate is a proactive, detail-oriented Customer Success or Account Management professional who enjoys building strong client relationships and keeping projects moving. You're the kind of person who naturally follows up, stays organized, and ensures every client feels informed, supported, and valued.
You thrive in a fast-paced agency environment where no two days are the same, and you're comfortable juggling multiple client accounts without letting details slip through the cracks. While you don't need to be an expert in paid advertising, you're confident learning digital marketing concepts well enough to communicate updates clearly and coordinate effectively with internal specialists.
You communicate professionally, respond quickly, and know how to balance empathy with accountability. Whether you're onboarding a new client, leading a weekly check-in, or coordinating a request across multiple departments, you take ownership from start to finish and make sure nothing is overlooked.
Manage the project management system for all client-related requests.
Log, assign, track, and follow up on tasks requiring support from internal teams.
Keep clients informed on progress and completion timelines.
Ensure no request remains unresolved or overlooked.
Requirements
Paired is a leading headhunting agency that specializes in sourcing and recruiting top creative and design talent from overseas. We pride ourselves on our ability to identify and attract the very best candidates for our clients.
At Paired, we understand that hiring the right talent is critical to the success of any organization. That's why we take a personalized, consultative approach to the recruitment, working closely with our clients to understand their unique needs and requirements, and tailoring our search and selection process accordingly.
