Job Description

Beneskill Client Success Manager – Benefits & HR Solutions

The Client Success Manager at BeneSkill is a consultative and operational role responsible for managing employer relationships, delivering strategic benefits guidance, and executing day-to-day administration. This role blends advisory expertise with hands-on execution to support client growth, retention, and overall satisfaction.

Key Responsibilities:

• Serve as the primary point of contact for employer clients, building strong and trusted relationships

• Lead renewal strategy, including carrier negotiations and plan analysis

• Coordinate onboarding and open enrollment processes using platforms such as BerniePortal and Employee Navigator

• Support compliance efforts including ACA, ERISA, and Section 125 documentation

• Assist with claims resolution, billing discrepancies, and eligibility management

• Identify cross-selling opportunities including voluntary benefits, payroll, and HR services

Qualifications

• 3–7+ years of experience in employee benefits, brokerage, or PEO environment

• Active Health & Life insurance license required

• Strong communication and client-facing skills

• Proficiency with HRIS and benefits administration platforms

• Ability to balance strategic thinking with execution

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, familial status, age, physical or mental disability, pregnancy, sexual orientation, gender identity, genetic information, veteran status, or any other characteristic protected by law.