Job Description

About the role, Keynotes

• Profile – Client Success Manager
• Role – Full-time
• Grade – Manager / Sr. Manager
• Location – Bengaluru (Candidate has to be ready with work from office)
• Work hours – Mon to Fri / US Shift (EST / PST 9 AM to 6 PM)

• Own the entire top line for the assigned accounts
• Develop and execute the customer success strategy for your assigned accounts to drive revenue retention
• Own the entire post-sales customer lifecycle through proactive relationship building, right from onboarding, education, support, feedback, renewals, upsells, and referrals
• Monitor account health, adoption metrics, and execution of customer success plans
• Increase client lifecycle by consulting relevant new ideas and demonstrating a high level of service that enables end-users to improve efficiencies
• Partner with sales and operations to provide insights on customer health with a focus on adoption, expansion opportunities, and renewals
• Build deep relationships with key customer stakeholders to inform engagement strategy and create new opportunities and service advocates

• 2+ years of customer success/client relationship experience, post-sales or consulting role
• Strong work experience in client-facing roles such as account management, business development
• Very detail-oriented, tech-savvy and solution-oriented
• Proven track record and enthusiasm for driving outcomes with the ability to work under pressure
• Experience in onboarding, set up, training/product demos, resolution and escalation of issues, and client retention.
• Able to use data to make decisions, simplify complex problems, and express themselves thoughtfully
• Strong track record of identifying customer needs and successfully executing retention and adoption strategies
• Ability to challenge team members and be challenged, provide and receive feedback to achieve team goals
• Excellent communication and presentation skills with the ability to flex style depending on the audience (C-Level / Leadership / Team)

• 2 rounds of Tests - Aptitude Test(15 questions in 15 minutes) and Email Writing test(15 minutes)
• 3-4 rounds of interviews
• Assignment (Can be skipped for fast-track cases)