Job Description

Global Technology Services is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America, Philippines and the United States, contributing to cutting-edge developments in multiple industries.

Position Title: Customer Success ManagerLocation: Dominican Republic
What you will be doing:Individuals in a Technical Client Support Specialist (also known as Client Success Management, or CSM) role are responsible for the end-to-end success of a portfolio of clients, ensuring strong adoption of the client platform and measurable business outcomes.
Acting as strategic partners and trusted advocates, CSMs build relationships across client organizations - from day-to-day users to executive and economic buyers - to drive adoption, satisfaction, retention, and growth.
CSMs proactively guide client goals internally, orchestrating cross-functional teams across multiple workstreams to deliver a seamless client experience.
Through data-driven insights, industry expertise, and proactive communication, CSMs align internal teams and client stakeholders to foster long-term value realization.

Required Skills & Experience

• Experience in Customer Success, Account Management, or Professional Services
• 3+ years of experience in a client-facing role within SaaS, technology, consulting, or services
• Demonstrated ability to build and maintain productive client relationships.
• Proven ability to build and maintain strong client relationships
• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Analytical mindset with the ability to interpret data and generate insights
• Technical aptitude to understand and explain software solutions
• Ability to collaborate effectively across cross-functional teams
• Fluency in English
  
  

Nice to Have Skills

• Familiarity with SaaS platforms, customer success tools (e.g., CRM, CS platforms), or analytics dashboards
• Knowledge of risk management, insurance, or financial services domains
• Experience conducting QBRs/SBRs and presenting to executive stakeholders
• Exposure to renewal management and account growth strategies
  
  

Soft Skills

• Client-first mindset with a focus on delivering measurable outcomes
• Strong interpersonal and relationship-building skills
• Proactive problem-solving and critical thinking
• Adaptability in fast-paced and evolving environments
• High level of professionalism, integrity, and confidentiality
• Continuous learning mindset and curiosity