LogiNext

Client Success Manager

LogiNext  •  Mumbai, IN (Onsite)  •  26 days ago
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Job Description

Location: Mumbai,Maharashtra,India

Responsibilities

  • Troubleshoot application and software related issues and determine the root cause for the issues
  • Work on defined SLAs to ensure that our client receives the best of the services
  • Provide minor enhancements, production, and technical support to LogiNext’s enterprise clients
  • Monitor production alerts and escalate the issues for any anomalies in the system
  • Ensure complete compliance of ticketing tool and report metrics on a daily basis
  • Work with the existing engineering team to maintain highly scalable and secure products
  • Manage and prioritize multiple work requirements to meet deadlines by working independently and leading a team
  • Provide 24×7 technical support to all production practices on holidays and weekends on a rotational basis

Requirements

  • Bachelor’s degree in Computer Science, Information Technology or related field
  • Minimum 7 years experience in a production support role or in software development using Java, J2EE, Spring, RESTful APIs, MySQL, MongoDB
  • Expertise on production support processes such as incident or change management, call triaging, critical issue procedures
  • Experience with application support organization working in 24*7 environments
  • Experience in writing and maintaining scripts to monitor system activity and automate production support activities that enable efficiency and productivity of Customer Success team
  • Proficiency in troubleshooting, root-cause analysis, SLA adherence and metrics reporting for large enterprises
  • Knowledge of monitoring tools, alert escalation, customer and other stakeholder management
  • Familiarity and/or experience in implementing ITIL concepts in addition to technical aptitude are highly valued
  • Providing support on weekends on a rotational basis

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LogiNext

About LogiNext

LogiNext is an AI native platform that entirely automates the end to end delivery and transportation for large enterprises. LogiNext serves more than 200 enterprise clients across e-commerce, retail, transportation, home deliveries, omni-channel fulfillment and B2B distribution market.

Growing at an average rate of 100% YoY, LogiNext has helped its clients digitize and optimize order scheduling, customer communication, routing, dispatching and real-time tracking to reduce logistics costs and achieve operational excellence.

LogiNext is offered as an AI based SaaS platform and is highly configurable various use cases across Courier, Express, Parcel, QSR chains, Retail, eCommerce, and Transportation.

LogiNext is used in more than 50 countries across more than 100,000 enterprise users delivering more than 1 million orders everyday. Headquartered in New York area, LogiNext has regional offices in Dubai, Mumbai, Delhi and Kuala Lumpur.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Jersey City, New Jersey
Year Founded
2014
Website
loginextsolutions.com
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